Terrible Experience

I deliberately waited 24 hours before posting this review, allowing time to cool off. As a business owner myself, I understand the impact a bad review can have. However, after the appalling experience my wife and I had at Blowfish last night (Friday, 21 February 2025), I feel compelled to warn others. My wife has a severe allergy to chili, and since she had forgotten her emergency medication at home, we made it explicitly clear to our waitress. We even insisted that she write it down and confirm with the chef. Yet, to our shock, my wife's starter contained chili. Realizing the potential danger, I immediately called the waitress over, explaining that we might need to rush home or even to Blaauwberg Netcare. She reassured us that we wouldn’t need to pay since my wife had not even taken a bite—only a single sip of her Mojito. However, when the manager arrived, he presented us with the full bill, including the mains we hadn’t even received! After some discussion, he reluctantly reduced it to my starter, my alcohol-free beer, and two bottles of water—still with zero apology and an attitude that suggested we were the ones inconveniencing him. The lack of professionalism was staggering. The waitress’s inappropriate comments—questioning why I drink alcohol-free beer and pointing out that another guest had a similar shirt to mine—were bizarre. When I inquired about house specials, she simply stated that "everything is full price," completely misunderstanding my question. The entire experience was nothing short of awful—untrained staff, poor management, and a general lack of care for customer well-being. Most concerning is that, 24 hours later, there has been no follow-up call to check if my wife is okay, despite the restaurant having my contact details from the booking. No need to call now—I don’t want anything from you. One thing is for sure: we will never be back.