Advance deductions. Urgent attention needed!!!!

I took a R30 electricity advance on the 10/05/2026 and yesterday, 14/05/2026 I purchased R40 and they took all of it. I went on a chat and they said they’d escalate and resolve within 24hrs and took my email address. Today, the 15/05/2026 I buy R20 electricity and they deduct that too. I am now in the dark with a newborn baby and no resolution from BluAdvance, just a bunch of automated responses sent to me the entire day. To top it all off, I can not even take an advance while they fix their error, what a terrible service!!! If my baby dies, I will sue you!!