Blu Advance
Unclaimed Business
|1|11 Reviews (last 12 months)|This business does not respond to reviews
Blu Advance
Unclaimed Business
|1
11 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Blu Advance is facing significant dissatisfaction from users of its electricity advance service. Customers consistently mention not receiving tokens after payments are deducted, and a recurring theme is unexplained or duplicate deductions long after advances were settled. Reviewers frequently express frustration with the WhatsApp AI chatbot, describing it as unhelpful and unable to resolve queries. Many highlight unanswered emails, no accessible call centre, and unresolved tickets. Several customers raise concerns about owing inflated balances they cannot reconcile, leading to feelings of being unfairly charged.
Performance(last 12 months):
Trustindex Rating
1.9TrustIndex
1.9
Review Distribution
1|11 Reviews
Jul '25 - Jun '26
Recent reviews (11)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceA
Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 18:34
Advance deductions. Urgent attention needed!!!!
I took a R30 electricity advance on the 10/05/2026 and yesterday, 14/05/2026 I purchased R40 and they took all of it. I went on a chat and they said they’d escalate and resolve within 24hrs and took my email address. Today, the 15/05/2026 I buy R20 electricity and they deduct that too. I am now in the dark with a newborn baby and no resolution from BluAdvance, just a bunch of automated responses sent to me the entire day. To top it all off, I can not even take an advance while they fix their error, what a terrible service!!! If my baby dies, I will sue you!!
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
16 May 2026, 18:34
Advance deductions. Urgent attention needed!!!!
I took a R30 electricity advance on the 10/05/2026 and yesterday, 14/05/2026 I purchased R40 and they took all of it. I went on a chat and they said they’d escalate and resolve within 24hrs and took my email address. Today, the 15/05/2026 I buy R20 electricity and they deduct that too. I am now in the dark with a newborn baby and no resolution from BluAdvance, just a bunch of automated responses sent to me the entire day. To top it all off, I can not even take an advance while they fix their error, what a terrible service!!! If my baby dies, I will sue you!!
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 15:13
Blu Advance ****
These people are ****mers so I took 50rand advance last year 2025 and paid it off but from that time I pad it off everytime I buy electricity on my meter it get deducted emailed them no response until this year 2026 they called me back and said thy had resolved their system was hacked but I ddnt get my units I lost then now 7 may 2026 I received an sms saying I owe 1800 the same amount I was told I owe last year again before thy resolved it I called them this afternoon and the lady said that I have to pay that amount cz the vendors we buy from sometimes borow it on our behalf I explained that I buy with my bank or shoprite how is it possible she couldn't give me an answer I called back again a guy picked up said it's because their system had a fault it's not making sense but he says I must pay that amount this is ****** how do I owe 1800rands when their limit I can get is 50rand . I want to even report this company and sue them they are ********s
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Anonymous
1 reviews | Active since Jan 2020
8 May 2026, 15:13
Blu Advance ****
These people are ****mers so I took 50rand advance last year 2025 and paid it off but from that time I pad it off everytime I buy electricity on my meter it get deducted emailed them no response until this year 2026 they called me back and said thy had resolved their system was hacked but I ddnt get my units I lost then now 7 may 2026 I received an sms saying I owe 1800 the same amount I was told I owe last year again before thy resolved it I called them this afternoon and the lady said that I have to pay that amount cz the vendors we buy from sometimes borow it on our behalf I explained that I buy with my bank or shoprite how is it possible she couldn't give me an answer I called back again a guy picked up said it's because their system had a fault it's not making sense but he says I must pay that amount this is ****** how do I owe 1800rands when their limit I can get is 50rand . I want to even report this company and sue them they are ********s
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 12:28
daylight *******
very bad service no response to emails and queries, no response on whatts app, took electricity advance on capitec app for R50 never recieved the token, logged a query no response and i see many people are complaining about the same issue ,these are ****mers
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Anonymous
1 reviews | Active since Jan 2020
21 Apr 2026, 12:28
daylight *******
very bad service no response to emails and queries, no response on whatts app, took electricity advance on capitec app for R50 never recieved the token, logged a query no response and i see many people are complaining about the same issue ,these are ****mers
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 16:08
Blu useless advance
This is a useless company. Their whatsapp AI is smoking drugs or something. It can't locate my meter nr. I have not received my token to get my units and I've already paid my advance of R50. No office nr to call, the only communication they offer is email which they probably will never reply when one sends them an email and that stupid whatsapp service that is stuck on stupid
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Anonymous
1 reviews | Active since Jan 2020
10 Feb 2026, 16:08
Blu useless advance
This is a useless company. Their whatsapp AI is smoking drugs or something. It can't locate my meter nr. I have not received my token to get my units and I've already paid my advance of R50. No office nr to call, the only communication they offer is email which they probably will never reply when one sends them an email and that stupid whatsapp service that is stuck on stupid
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Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 06:26
Poor service
Blue advance have been deducting money from me for electricity advance at four occasions but my balance is R0.00 i tried solving the issues through their whats app channel which is pathetic. They apparently log a ticket for my query it's been five days and no one have reached out to me yet.
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Anonymous
1 reviews | Active since Jan 2020
2 Feb 2026, 06:26
Poor service
Blue advance have been deducting money from me for electricity advance at four occasions but my balance is R0.00 i tried solving the issues through their whats app channel which is pathetic. They apparently log a ticket for my query it's been five days and no one have reached out to me yet.
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
BAD SERVICE! TALKING TO AN AUTOMATED CHATBOT WITH THE PROMISES OF LOGGING A SUPPORT TICKET BUT NO RESPONSE SINCE FRIDAY WHEN ELECTRICITY WAS BOUGHT
Waiting to receive my electricity tokens of R130 , I am ****ed !!!!! GOOD DAY I'AM EXTREMELY UPSET AND HAVE BEEN EXTREMELY TOLERANT WITH YOUR COMPANY. I HAVE LOGGED MY REQUEST FROM FRIDAY EVENING TO YOUR WHATSAPP NUMBER WHERE A GUY OR PERSON( NOT EVEN SURE IF ITS AUTOMATED ) HAVE SUPPOSEDLY LOGGED MY REQUEST WITH YOUR SUPPORT DEPARTMENT, PLEASE SEE BELOW AND NOTE MY QUERY. 1)I HAD AN OUTSTANDING ADVANCE OF R30 AND WHEN I PURCHASED ELECTRICITY VIA CAPITEC BANKING APP ON THE 23RD JAN ( FRIDAY EVENING )IT TOOK THE R30 WITHOUT GIVING A TOKEN WHICH WAS FINE BECAUSE I ASSUMED MY ADVANCE HAS BEEN REPAID. 2) I THEN BOUGHT 3 MORE R30 VOUCHERS AND 2 MORE R20 VOUCHERS AND I HAVE NOT YET RECEIVED ANYONE OF THOSE TOKENS. I WANT MY TOKENS PLEASE OR MY ****ING MONEY BACK, EVEN WHEN GOING TO YOUR USSD , IT DOES NOT GIVE ME ANY OPTION TO SEE IF I HAVE AN ADVANCE AND OR GIVE AN OPTION TO PURCHASE I WANT MY MONEY BACK OR MY R130 WORTH OF TOKENS !!!
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Anonymous
1 reviews | Active since Jan 2020
29 Jan 2026, 13:05
BAD SERVICE! TALKING TO AN AUTOMATED CHATBOT WITH THE PROMISES OF LOGGING A SUPPORT TICKET BUT NO RESPONSE SINCE FRIDAY WHEN ELECTRICITY WAS BOUGHT
Waiting to receive my electricity tokens of R130 , I am ****ed !!!!! GOOD DAY I'AM EXTREMELY UPSET AND HAVE BEEN EXTREMELY TOLERANT WITH YOUR COMPANY. I HAVE LOGGED MY REQUEST FROM FRIDAY EVENING TO YOUR WHATSAPP NUMBER WHERE A GUY OR PERSON( NOT EVEN SURE IF ITS AUTOMATED ) HAVE SUPPOSEDLY LOGGED MY REQUEST WITH YOUR SUPPORT DEPARTMENT, PLEASE SEE BELOW AND NOTE MY QUERY. 1)I HAD AN OUTSTANDING ADVANCE OF R30 AND WHEN I PURCHASED ELECTRICITY VIA CAPITEC BANKING APP ON THE 23RD JAN ( FRIDAY EVENING )IT TOOK THE R30 WITHOUT GIVING A TOKEN WHICH WAS FINE BECAUSE I ASSUMED MY ADVANCE HAS BEEN REPAID. 2) I THEN BOUGHT 3 MORE R30 VOUCHERS AND 2 MORE R20 VOUCHERS AND I HAVE NOT YET RECEIVED ANYONE OF THOSE TOKENS. I WANT MY TOKENS PLEASE OR MY ****ING MONEY BACK, EVEN WHEN GOING TO YOUR USSD , IT DOES NOT GIVE ME ANY OPTION TO SEE IF I HAVE AN ADVANCE AND OR GIVE AN OPTION TO PURCHASE I WANT MY MONEY BACK OR MY R130 WORTH OF TOKENS !!!
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