JM
Jacoba M
Active since Jul 2013
19
Reviews
0
Industries
Reviews
19 reviews3 months ago
BAD SERVICE! TALKING TO AN AUTOMATED CHATBOT WITH THE PROMISES OF LOGGING A SUPPORT TICKET BUT NO RESPONSE SINCE FRIDAY WHEN ELECTRICITY WAS BOUGHT
Waiting to receive my electricity tokens of R130 , I am ****ed !!!!! GOOD DAY I'AM EXTREMELY UPSET AND HAVE BEEN EXTREMELY TOLERANT WITH YOUR COMPANY. I HAVE LOGGED MY REQUEST FROM FRIDAY EVENING TO YOUR WHATSAPP NUMBER WHERE A GUY OR PERSON( NOT EVEN SURE IF ITS AUTOMATED ) HAVE SUPPOSEDLY LOGGED MY REQUEST WITH YOUR SUPPORT DEPARTMENT, PLEASE SEE BELOW AND NOTE MY QUERY. 1)I HAD AN OUTSTANDING ADVANCE OF R30 AND WHEN I PURCHASED ELECTRICITY VIA CAPITEC BANKING APP ON THE 23RD JAN ( FRIDAY EVENING )IT TOOK THE R30 WITHOUT GIVING A TOKEN WHICH WAS FINE BECAUSE I ASSUMED MY ADVANCE HAS BEEN REPAID. 2) I THEN BOUGHT 3 MORE R30 VOUCHERS AND 2 MORE R20 VOUCHERS AND I HAVE NOT YET RECEIVED ANYONE OF THOSE TOKENS. I WANT MY TOKENS PLEASE OR MY ****ING MONEY BACK, EVEN WHEN GOING TO YOUR USSD , IT DOES NOT GIVE ME ANY OPTION TO SEE IF I HAVE AN ADVANCE AND OR GIVE AN OPTION TO PURCHASE I WANT MY MONEY BACK OR MY R130 WORTH OF TOKENS !!!
0 replies
26 months ago
WAITING FOR CARD MACHINE OVER 3MONTHS(PROMENADE) -TREATMENT OF TOTAL DISRESPECT AND ************** BETWEEN CUSTOMERS OF MILLIONS AND MERE RANDS IN THE BANK
When i started my business I chose Fnb as my business bank because others raved about it. I have had wonderful service from the Sales person Anthea who came out to assist me with our bank account and I have the best relationship with her.She is really good at building client relations and believes that every client should be treated fairly,whether they have millions in their account or not.! Today though I am saddened,angry,fed up with this bank. I have put in a request for a card machine for our business in the first week of December 2023..now almost 3 months later I AM STILL WAITING!! Only at the end of January after a lot of emails and escalations from Anthea Martin (Promenade branch Capetown),, the business banker assigned made contact. There was a fault on our profile and I accepted that (a month later) we met up papers were signed etc. I have been waiting and waiting again since the 29th Jan 2024 for the machine who was due to arrive within 5-10 working days . The 5 to 10working days was Monday the 12th. I emailed again just to get a reply that it has been escalated and someone from the ESCALATION team will call to make an appointment. Yesterday the guy called me to 5 the afternoon to let me know he is too far away from me to come and do the escalation and rescheduled for 10am today. Ten o clock this morning I HAD TO CALL HIM AND ASK WHEN HE IS COMING since I had to schedule my day AROUND HIS SCHEDULE!! He calmly just said he was about to call me since he is AGAIN to far from me . He scheduled for an appointment. NOW I HAVE BEEN VERY PATIENT. IS IT BECAUSE WE DONT HAVE MILLIONS AND BILLIONS IN OUR BANKING ACCOUNT THAT WE ARE TREATED WITH THIS DISRESPECT THAT OTHERS DON'T??? WHAT TYPE OF ************** AND DISRESPECT IS THIS. I WONDER IF I HAD MIILLIONS , WOULD I HAVE BEEN TREATED DIFFERENTLY?PROBABLY!!! I AM SICK OF THIS NOW. ALMOST 3 MONTHS FOR A MERE CARD MACHINE THIS S^^*&#&^@;T HAS TO BE SORTED OUT NOW NOT LATER THIS AFTERNOON!! BUSINESS BANKER :GREGORY MENYACHO INSTALLATION GUY: 060 549 3376(I didnt catch his name I DONT WANT ANY MORE CALLS OR PROMISES I WANT THIS SORTED NOW!!
116 replies
47 months ago
BAD SERVICE/CUSTOMER ISSUE NOT IMPORTANT ENOUGH/WANT MY PAYOUT/COMPLAINT CHERYLDENE VAN WYK HEREFORD GROUP
BETWEEN THE EMPLOYER AND LIBERTY CORPORATE I DONT KNOW WHO IS LYING! AFTER A CCMA CASE SETTLEMENT IN APRIL WITH THE INSTRUCTION TO PAYOUT PROVIDENT FUND MONIES AND PENSION FUND MONIES ,I AM STILL WAITING THE EMPLOYER SAYS THEY SEND THROUGH MY PENSION WITHDRAWAL PAPERS EARLY MAY WHEN I CALLED CHERYLDENE VAN WYK FROM THE HEREFORD GROUP ON THURSDAY SHE ADVISED THEY DID NOT RECEIVE MY PENSION FORMS FROM THE EMPLOYER AND WILL FIND OUT WHAT IS HAPPENING AND COME BACK TO ME..I AM STILL WAITING ON HER CALL OR RESPONSE SINCE THURSDAY AFTER NUMEROUS EMAILS HAS ALSO BEEN SEND BETWEEN THURSDAY AND FRIDAY FOR FEEDBACK!! THIS IS BAD SERVICE ON YOUR PART! THIS IS MORE URGENT NOW AFTER A WHOLE MONTH AND YET WHEN THE COMPLAINT WAS GIVEN,TWO DAYS AFTER STILL NO FEEDBACK. I NEED A MANAGER OR SOMEONE HIGHER TO CALL ME URGENTLY REGARDING MY PENSION FUND PAYOUT 0789609604 OR 0685260983
268 replies
49 months ago
Waiting for order after 2hours **** SERVICE BELHAR,STORE STAFF!!
I placed an order through debonairs belhar store 2hours ago!! Placed and order online and paid for it online ! I have been calling the Call centre and been "transferred" more than 10times !! No one answers the damn phone.They transfer you but then the call cut! It CUTS TEN TIMES!WHEN BEING "TRANSFERED" YOU WOULD THINK THAT AN ORDER BEING CLOSE TO R400 AND PLACED ONLINE BE SORTED OUT ASAP...BUT YET AGAIN YOU GUYS TREAT YOUR CUSTOMERS LIKE ****!!!!!!!! I WANT THIS ORDER SORTED OR MY MONEY PAID BAC
0 replies
59 months ago
Bad Bad Bad service over all / Bad service Call centre/ Bad service Belhar
I have placed an order 19:00 from Belhar debonairs! Its 21:04pm now. I have paid via eft and requested delivery. Payment went through and the order was received I have since called the Call center and Belhar more than 9 times from my nr and they keep cutting me off! I have been waiting since 20:10 as the lady i spoke to , to seven that its on its way and will be delivered 20:10. I have been standing in the cold and rain since then waiting as we cannot hear from inside when someone is outside for us! I want the management to call me Your service is pathetic debonairs
0 replies
66 months ago
BAD CUSTOMER SERVICE PAROW BRANCH
Good day.I open up an account with Russels.On credit i took a defy washing machine and defy fridge.I also took an open view decoder and asked the lady who assisted me with the contract Amelia Jochems if it can be installed.We advised her that we already have a dish and cables and she said its fine Carol will have it installed for us for free.Nowhere in the converstation did she mention that we need to pay for installation.When the guy who came to install he said we need to pay a R350.This guy is so unreliable and came so unprepared that he did not even have any tools..eg spanners,hammer and nails etc.I had to give my stuff for him to do HIS JOB and also do a proper JOB OF IT..The dish was not installed properly and have already started giving errors in the week.This morning when we switch the tv on there was no signal and its still off.I called Parow office and complained to Carol.She called me back when my airtime went off and advised that we did not tell her we had a decoder dish and cables.So my question is does she and Amelia work in two different shops that this information could not have been relayed.To top it all of,we stay in a bungalo and its not that stable however wenever had any issues or signal problems with our previous dstv decoder which we had for a full year.Carol then said she is going to call the guy and come back to us.When she did get back to us,because of the misunderstaning that she and her colleague had,she became rude and offensive.She had no ear to listen to my aide of the story.The more i tried to explain to her my side,the more she talked over me.She eventually put the phone down in my ear.Now i want this to be sorted out please.Im not a person who likes to complain but i also dont like it if people treat me badly.If Russels have this serious customer service issues that their workers portray i am really concerned how my complaints will be treated in future should i have a complaint about the other appliances.I am going to complain on Hello.peter and social.media as well if this dont get sorted out today!I dont want to speak to Carol,she should not call as she already put the phone down in my ear.She and Amelia needs to take responsibility for the misunderstanding/miscommunication that i as a customer now have to suffer for
0 replies
77 months ago
Call me back Serge
Good day Liberty life along with their consultants are lyers. I have been waiting for my pension to be paid out for 7 monhts.I have called and called and followed up.Eventually someone said payout will be the 18th.When i called back the 18th they said today the 20th.I have received no paid out.I have emailed and called again today..and the contact nr said they are closed.ON HOLIDAY ALREADY LIBERTY LIFE??????EVEN THOUGH AFTER MONTHS YOU STILL CANT PAY ME ???
61 replies
83 months ago
Bad service /Complaints department/Call centre
I have logged a complaint with the NCR and still waiting to get feedback from them.The issue I have currently in which way the calls are being cut off.I have been calling the NCR complaints department non stop this morning as id like to find out what my complaints nr is and how far my complaint is against sunfinance.I have called 6 times this morning just to be able to speak to Luette Slement in complaints.4 of those calls was transfered to Luette but got cut off.The other two was to the receptionist,who also transfered the calls but again the calls never got through to the complaints department!Do you not realise that you work in a call centre and not everyone has got free minutes or enough airtime to be transfered from pillar to post and then to be cut off 6 times..that is real bad service on your part call centre and reception.You gave me as n consumer bad service!I would like someone from the complaints department to get in contact with me as soon as possible!!!
0 replies
91 months ago
Bad service-took my mmone business without internet for 3days!
I have ordered an uncapped adsl line for my business.Paid the necessary deposit of R700 in to have my line installed.I have been waiting for the installation to take place for the last 3 days and have queried this with the outbound query team and ONLY received a response TWO DAYS AFTER which advised me to contact the technician ..i have just learned from the technician that my area has been without cables for the last 3-4 months!how do they still take my money in light of this. I have been without the internet for 3 days and cannot work ..my business is FALLING BEHIND.I NEED INTERNET TODAY STILL! I want my pacakage changed to wireless today and a technician or someone send to bring this today. I am not re-applying for any thing..as i had to re-apply twice for the same product. Please make contact NOW.
0 replies
93 months ago
Not a fly by night company, Good structured way of doing business
I'm currently part of the Retrosol Group and is proud to be associated with the company. This company have got a solid foundation and is the largest SWH company in the history of Africa With 30,000 installations, 500 though training room and 980 million in sales, I surely want to be part of this exciting venture/investment. The training that we have received so far, to me is very good, very informative , I have learned quite a few new things and my mind is opening up everyday to more new things. Mr.James McCallum is very strict, granted- however he wants people to succeed, work hard, be open,learn and also not waste their time or his , therefore I don't think he is the ONLY person in a managerial position who's got such a strong personality and live by his beliefs. The training /information and support has been good thus far as he engage with his team EVERYDAY! Thank you
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (5.2631578947368425%)
3 Star
0 (0%)
2 Star
3 (15.789473684210526%)
1 Star
15 (78.94736842105263%)