BAD SERVICE! TALKING TO AN AUTOMATED CHATBOT WITH THE PROMISES OF LOGGING A SUPPORT TICKET BUT NO RESPONSE SINCE FRIDAY WHEN ELECTRICITY WAS BOUGHT

Waiting to receive my electricity tokens of R130 , I am ****ed !!!!! GOOD DAY

I'AM EXTREMELY UPSET AND HAVE BEEN EXTREMELY TOLERANT WITH YOUR COMPANY.

I HAVE LOGGED MY REQUEST FROM FRIDAY EVENING TO YOUR WHATSAPP NUMBER WHERE A GUY OR PERSON( NOT EVEN SURE IF ITS AUTOMATED ) HAVE SUPPOSEDLY LOGGED MY REQUEST WITH YOUR SUPPORT DEPARTMENT,

PLEASE SEE BELOW AND NOTE MY QUERY.

1)I HAD AN OUTSTANDING ADVANCE OF R30 AND WHEN I PURCHASED ELECTRICITY VIA CAPITEC BANKING APP ON THE 23RD JAN ( FRIDAY EVENING )IT TOOK THE R30 WITHOUT GIVING A TOKEN WHICH WAS FINE BECAUSE I ASSUMED MY ADVANCE HAS BEEN REPAID.

2) I THEN BOUGHT 3 MORE R30 VOUCHERS AND 2 MORE R20 VOUCHERS AND I HAVE NOT YET RECEIVED ANYONE OF THOSE TOKENS. I WANT MY TOKENS PLEASE OR MY ****ING MONEY BACK,

EVEN WHEN GOING TO YOUR USSD , IT DOES NOT GIVE ME ANY OPTION TO SEE IF I HAVE AN ADVANCE AND OR GIVE AN OPTION TO PURCHASE

I WANT MY MONEY BACK OR MY R130 WORTH OF TOKENS !!!