False qouatation

I have had a phone contract with blue label connect almost for a year, upon getting the contract I was told that I need to get insurance (Techsured) otherwise I won't be able to get the phone.... I bumped the phone off the table while is was on charge hence the phone screen cracked and a piece of the charging unit broke loose, so seeing as I now have insurance I figured well they can fix it... Now I'm being quoted that the entire device needs replacement nonsense there's nothing wrong with the phone it just couldnt charge.... Also I'm being qouter for a model I don't even have.... I will not pay this qoute as this qoute is completely inaccurate and false and clearly the insurance company is also a ***** please get my phone fixed and returned thank you.