Blue Label Connect ****mers

Blue Label Connect keeps ****ming me of my hard earned money.

I ordered a phone through their services early January (round about the 5th of January 2026) and they promised to deliver the phone within 7 working days, and this never happened only because the so called device was delivered at the wrong address, and it still baffles me till this day because if calls are recorded for quality purposes then someone is not doing their job as the address they delivered to is not mine, and how did someone else receive a package on my behalf as identification has to be provided. I have been going back and forth with these guys (in constant communication), cooperating with their so called investigation.

I was asked to provide an affidavit, 6 signatures and a copy of my identity document for investigation purposes, and I provided those documents on the 10th of January 2026, then came the debit order day, I was actually debited twice in one month (23rd January 2026), there is no reason why that happened and when I went through my account I realized that I'm actually sitting with two debit orders that was never delivered to me, so I'm basically paying for a device that is not in my possession, and I'm actually paying twice for it. Everytime I get in touch with Blue Label Connect I'm told about escalation, and further investigation and it doesn't seem like there's no end in sight. This has to be the most frustrating thing I've ever experienced from a service provider or company. I'll probably be debited again on the 25th of February 2026, and probably twice, still with no device in my possession. When I call in or email I'm told my account is up to date, however Blue Label Connect has never delivered a device to me, and I also have to call in and ask for them to refund me the second debit. My question being; didn't accounts see that one person is being debited twice for a single device?

My question to the so called investigation team; am I going to continue paying for a device that is not in my possession while your investigation goes on month to month, and you keep debiting my account?

These guys are just ****mers, and I'm getting sick sand tired of their BS!