Blue Label Distribution
Claimed Business
Blue Label Distribution
Claimed Business
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
0Trustindex Rating
#10Ranked In Business & Legal Services
10h 27mReply Time
-100 NPSUnlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 10 hours 27 min
TrustIndex
0
Ranking
#10
in Business & Legal Services
Avg Reply
10h 27m
NPS Score
-100
Recommended: Unlikely
Replied to 75% of negative reviews
Reply time on negative reviews: 10 hours 27 min
Review Distribution
1|4 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Blue Label Distribution
Blue Label Distribution has a TrustIndex of 0 out of 10 on Hellopeter, based on 4 reviews in the last 12 months. They reply to 75% of negative reviews, typically within 10 hours 27 min. Hellopeter has tracked Blue Label Distribution across 45 total reviews. How is the TrustIndex calculated? →
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceTP
Tshepiso P
1 reviews | Active since Jan 2020
23 Feb 2026, 06:34
Blue Label Connect ****mers
Blue Label Connect keeps ****ming me of my hard earned money. I ordered a phone through their services early January (round about the 5th of January 2026) and they promised to deliver the phone within 7 working days, and this never happened only because the so called device was delivered at the wrong address, and it still baffles me till this day because if calls are recorded for quality purposes then someone is not doing their job as the address they delivered to is not mine, and how did someone else receive a package on my behalf as identification has to be provided. I have been going back and forth with these guys (in constant communication), cooperating with their so called investigation. I was asked to provide an affidavit, 6 signatures and a copy of my identity document for investigation purposes, and I provided those documents on the 10th of January 2026, then came the debit order day, I was actually debited twice in one month (23rd January 2026), there is no reason why that happened and when I went through my account I realized that I'm actually sitting with two debit orders that was never delivered to me, so I'm basically paying for a device that is not in my possession, and I'm actually paying twice for it. Everytime I get in touch with Blue Label Connect I'm told about escalation, and further investigation and it doesn't seem like there's no end in sight. This has to be the most frustrating thing I've ever experienced from a service provider or company. I'll probably be debited again on the 25th of February 2026, and probably twice, still with no device in my possession. When I call in or email I'm told my account is up to date, however Blue Label Connect has never delivered a device to me, and I also have to call in and ask for them to refund me the second debit. My question being; didn't accounts see that one person is being debited twice for a single device? My question to the so called investigation team; am I going to continue paying for a device that is not in my possession while your investigation goes on month to month, and you keep debiting my account? These guys are just ****mers, and I'm getting sick sand tired of their BS!
Helpful (0)
|Replies (0)TP
Tshepiso P
1 reviews | Active since Jan 2020
23 Feb 2026, 06:34
Blue Label Connect ****mers
Blue Label Connect keeps ****ming me of my hard earned money. I ordered a phone through their services early January (round about the 5th of January 2026) and they promised to deliver the phone within 7 working days, and this never happened only because the so called device was delivered at the wrong address, and it still baffles me till this day because if calls are recorded for quality purposes then someone is not doing their job as the address they delivered to is not mine, and how did someone else receive a package on my behalf as identification has to be provided. I have been going back and forth with these guys (in constant communication), cooperating with their so called investigation. I was asked to provide an affidavit, 6 signatures and a copy of my identity document for investigation purposes, and I provided those documents on the 10th of January 2026, then came the debit order day, I was actually debited twice in one month (23rd January 2026), there is no reason why that happened and when I went through my account I realized that I'm actually sitting with two debit orders that was never delivered to me, so I'm basically paying for a device that is not in my possession, and I'm actually paying twice for it. Everytime I get in touch with Blue Label Connect I'm told about escalation, and further investigation and it doesn't seem like there's no end in sight. This has to be the most frustrating thing I've ever experienced from a service provider or company. I'll probably be debited again on the 25th of February 2026, and probably twice, still with no device in my possession. When I call in or email I'm told my account is up to date, however Blue Label Connect has never delivered a device to me, and I also have to call in and ask for them to refund me the second debit. My question being; didn't accounts see that one person is being debited twice for a single device? My question to the so called investigation team; am I going to continue paying for a device that is not in my possession while your investigation goes on month to month, and you keep debiting my account? These guys are just ****mers, and I'm getting sick sand tired of their BS!
0
Replies (0)KR
DS
Donovan S
1 reviews | Active since Jan 2020
12 Nov 2025, 23:35
Ponzi voucher
Useless vouchers they have cost me over R600 in issues with vouchers. Sometimes when u input the code for a voucher the bookie website will say system has an error. Money will not reflect and if you query with the bookie it does not show,if you contact blue voucher they do nothing they are completely inept at solving an issue. They should change their name to ponzi voucher because at this point they are just *****ing money from me. I never have an issue with 1voucher,OTT I just sometimes only have the option to buy this useless brain rot voucher, if disappointment was their goal they have achieved it. Disgusting.
Helpful (0)
|Replies (0)DS
Donovan S
1 reviews | Active since Jan 2020
12 Nov 2025, 23:35
Ponzi voucher
Useless vouchers they have cost me over R600 in issues with vouchers. Sometimes when u input the code for a voucher the bookie website will say system has an error. Money will not reflect and if you query with the bookie it does not show,if you contact blue voucher they do nothing they are completely inept at solving an issue. They should change their name to ponzi voucher because at this point they are just *****ing money from me. I never have an issue with 1voucher,OTT I just sometimes only have the option to buy this useless brain rot voucher, if disappointment was their goal they have achieved it. Disgusting.
0
Replies (0)SR
S R
1 reviews | Active since Jan 2020
26 Aug 2025, 14:28
A company whose own inefficiency becomes the customer's burden to bear
Dear HelloPeter community, In this review, I aim to share my experience with Blue Label, highlighting the extreme ongoing challenges that I have had to face, as a result of their disorganization and sloppiness, and why none of you should ever consider using their services. On the 13th of August 2025, I paid my Eskom postpaid electricity bill, using the EasyPay option at my local Spar store. The payment was approved, and came off my bank account. A week later, I noticed that my Eskom account balance had not changed, signaling that the recipient had not received my payment. I contacted Eskom, followed by EasyPay, and was notified that due to ‘Blu bill payment’ having processed my payment, I should contact them. Upon contacting Blue Label, I was asked to go back to Spar, as they would need to initiate the process of my claim. I did so, and the Spar employee was so extremely helpful in lodging my claim. Blue Label subsequently responded, and stated that it would take six to twelve weeks for feedback to be provided. I find this turn-around time shocking, and a complete slap in the face to the consumer! I did not do anything wrong, yet I am the one being punished and penalized for an issue with their payment system. I went to Spar, paid my Eskom bill in full, well in advance of when it was due, and their system failed to do what their company claims to provide, and now I am the one that has to deal with the consequences of their failure. I have spent a ton of airtime contacting call centers to be assisted in rectifying this issue. Furthermore, I have had to drive up and down to the said Spar store, which is not in a town that I reside in. I have spent endless hours, out of my working time, to seek assistance (unsuccessfully) for this problem. I have dealt with excessive levels of stress and anxiety, by being passed from one *********** person to the next, with no resolution in sight. And above all else, with every single day that this company takes in the next three months to actually resolve this issue, I will be charged interest by Eskom, for having an account in arrears, unless I pay my August bill for a second time! To date, not a single employee has apologized to me for the problem with Blue Label’s evidently defunct payment system. Instead, I am supposed to be grateful and delighted that they will look into my complaint in six to twelve weeks time! Well, unfortunately for them, they chose the absolute wrong person to try to snooker, as I do not take being h o o d w i n k e d and s c a m m e d lying down. Whilst they twiddle their thumbs supposedly trying to resolve my complaint over the next three months, and search for loopholes to justify taking my money and then not paying the service provider, I will be seeking legal advice, contacting consumer journalist Wendy Knowler and the National Consumer Commission (to report on what is clearly a gross violation of consumer rights), and I will not be silenced from reporting my appalling experience with this company on both social and print media. To others, who have been done dirty by this company, I implore you to follow suit and to expose them. I do not expect anything to come off this review regarding my own claim, as this company clearly displays a blatant disregard for their consumers. The sole reason that I have decided to write this in-depth review is to directly address and to warn people about them, so that you too won’t fall into the trap that I have. To the ordinary South African citizen, I urge you to do yourself a favor by never using Blu bill payment to pay your bills. This company will take your money in an instant, not pay the targeted recipient, and then drag the process of solving their error, without any consideration that your account is overdue and incurring interest due to their negligence and snail-paced resolution process, and with no ounce of empathy for the untold stress (both emotionally and financially) that this would cause you. Put yourself in this situation were suddenly you have to find extra money to repay for a service that you’ve already paid for, just to avoid having that service being cut entirely! To existing and potential retailers and corporate clients of Blue Label, please do not put your customers through the hassles that I am currently enduring by using this company as your digital payment provider. They purport to be about customer centricity, accountability, and convenience, yet they are anything but this! My unfortunate story with them should serve as a cautionary tale to you all.
Helpful (0)
|Replies (0)SR
S R
1 reviews | Active since Jan 2020
26 Aug 2025, 14:28
A company whose own inefficiency becomes the customer's burden to bear
Dear HelloPeter community, In this review, I aim to share my experience with Blue Label, highlighting the extreme ongoing challenges that I have had to face, as a result of their disorganization and sloppiness, and why none of you should ever consider using their services. On the 13th of August 2025, I paid my Eskom postpaid electricity bill, using the EasyPay option at my local Spar store. The payment was approved, and came off my bank account. A week later, I noticed that my Eskom account balance had not changed, signaling that the recipient had not received my payment. I contacted Eskom, followed by EasyPay, and was notified that due to ‘Blu bill payment’ having processed my payment, I should contact them. Upon contacting Blue Label, I was asked to go back to Spar, as they would need to initiate the process of my claim. I did so, and the Spar employee was so extremely helpful in lodging my claim. Blue Label subsequently responded, and stated that it would take six to twelve weeks for feedback to be provided. I find this turn-around time shocking, and a complete slap in the face to the consumer! I did not do anything wrong, yet I am the one being punished and penalized for an issue with their payment system. I went to Spar, paid my Eskom bill in full, well in advance of when it was due, and their system failed to do what their company claims to provide, and now I am the one that has to deal with the consequences of their failure. I have spent a ton of airtime contacting call centers to be assisted in rectifying this issue. Furthermore, I have had to drive up and down to the said Spar store, which is not in a town that I reside in. I have spent endless hours, out of my working time, to seek assistance (unsuccessfully) for this problem. I have dealt with excessive levels of stress and anxiety, by being passed from one *********** person to the next, with no resolution in sight. And above all else, with every single day that this company takes in the next three months to actually resolve this issue, I will be charged interest by Eskom, for having an account in arrears, unless I pay my August bill for a second time! To date, not a single employee has apologized to me for the problem with Blue Label’s evidently defunct payment system. Instead, I am supposed to be grateful and delighted that they will look into my complaint in six to twelve weeks time! Well, unfortunately for them, they chose the absolute wrong person to try to snooker, as I do not take being h o o d w i n k e d and s c a m m e d lying down. Whilst they twiddle their thumbs supposedly trying to resolve my complaint over the next three months, and search for loopholes to justify taking my money and then not paying the service provider, I will be seeking legal advice, contacting consumer journalist Wendy Knowler and the National Consumer Commission (to report on what is clearly a gross violation of consumer rights), and I will not be silenced from reporting my appalling experience with this company on both social and print media. To others, who have been done dirty by this company, I implore you to follow suit and to expose them. I do not expect anything to come off this review regarding my own claim, as this company clearly displays a blatant disregard for their consumers. The sole reason that I have decided to write this in-depth review is to directly address and to warn people about them, so that you too won’t fall into the trap that I have. To the ordinary South African citizen, I urge you to do yourself a favor by never using Blu bill payment to pay your bills. This company will take your money in an instant, not pay the targeted recipient, and then drag the process of solving their error, without any consideration that your account is overdue and incurring interest due to their negligence and snail-paced resolution process, and with no ounce of empathy for the untold stress (both emotionally and financially) that this would cause you. Put yourself in this situation were suddenly you have to find extra money to repay for a service that you’ve already paid for, just to avoid having that service being cut entirely! To existing and potential retailers and corporate clients of Blue Label, please do not put your customers through the hassles that I am currently enduring by using this company as your digital payment provider. They purport to be about customer centricity, accountability, and convenience, yet they are anything but this! My unfortunate story with them should serve as a cautionary tale to you all.
0
Replies (0)AM
Ayanda M
1 reviews | Active since Jan 2020
15 Apr 2025, 14:02
Refund on my electro voucher
I’ve Neva seen a ****ed up distributor with a ****ed up service every time I called about my refund they kept changing stories I’ve asked to speak to the manager but no one has got back to me in fact you guys are just ****ming people ur service is bad and your agents I don’t even wanna talk about them can I have my money back and stop telling me nonsense every time I call
Helpful (0)
|Replies (0)AM
Ayanda M
1 reviews | Active since Jan 2020
15 Apr 2025, 14:02
Refund on my electro voucher
I’ve Neva seen a ****ed up distributor with a ****ed up service every time I called about my refund they kept changing stories I’ve asked to speak to the manager but no one has got back to me in fact you guys are just ****ming people ur service is bad and your agents I don’t even wanna talk about them can I have my money back and stop telling me nonsense every time I call
0
Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
3 Apr 2025, 04:22
BLUE LABEL YOU DON'T HAVE ETHICS, IT IS ALL ABOUT MONEY, YOUR god
Despite 3 undertakings to resolve my issue amicably zero has happened. Once again just proves to me this company cannot trusted. Hence, don't enter into an agreement with them. All of a sudden I am charged rental, which was not the agreement, despite the fact they are not resolving the issues and the machine is blocked, how can you charge for a blocked machine. Sick situation and Blue Label is not interested in resolving this matter as there is contact/communication apart from promises on Hello Peter.
Helpful (0)
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Amanda O
1 reviews | Active since Jan 2020
3 Apr 2025, 04:22
BLUE LABEL YOU DON'T HAVE ETHICS, IT IS ALL ABOUT MONEY, YOUR god
Despite 3 undertakings to resolve my issue amicably zero has happened. Once again just proves to me this company cannot trusted. Hence, don't enter into an agreement with them. All of a sudden I am charged rental, which was not the agreement, despite the fact they are not resolving the issues and the machine is blocked, how can you charge for a blocked machine. Sick situation and Blue Label is not interested in resolving this matter as there is contact/communication apart from promises on Hello Peter.
0
Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
29 Mar 2025, 10:07
BLUE LABEL ATTROCIOUS COMPANY
After two undertakings from this Company to contact me, zero has happened. This is just a prove of how low they value Client, it is all about money and with this ***** they have gained R10k which I have lost due to their incompetancies. DON'T enroll with them in any contract.
Helpful (0)
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Amanda O
1 reviews | Active since Jan 2020
29 Mar 2025, 10:07
BLUE LABEL ATTROCIOUS COMPANY
After two undertakings from this Company to contact me, zero has happened. This is just a prove of how low they value Client, it is all about money and with this ***** they have gained R10k which I have lost due to their incompetancies. DON'T enroll with them in any contract.
0
Replies (0)AO
Amanda O
1 reviews | Active since Jan 2020
25 Mar 2025, 10:27
BLUE LABEL DISTRIBUTION - STAY AWAY
Never enter into an agreement with this business. *****ed! They were our service provider for a long long time with an income from our business far over R1m per annum. A month ago tugs came into our store stole their machine and immediately draw R10k Hollywood vouchers. Upon receipt of phone call from staff I have contact Blue Label Representative who immediately stop machine, but were unable to stop the Hollywood Vouchers, merely because she had sent an email and not called Hollywood herself. Just not interested as they will loose the R10k sales should it be stopped. Nonetheless we are apparently liable for the cost, but it is not my machine and well it on their behalf. I don't pay rental insurance nothing. These people didn't even had security measures in place for the machine to lock after every transaction. Our new service provider, immediately told me their machine have these measurements in place. So, why didn't Blue Labe have these precautionary measurements in place - just because they will loose money. They are in fact not interested.
Helpful (0)
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Amanda O
1 reviews | Active since Jan 2020
25 Mar 2025, 10:27
BLUE LABEL DISTRIBUTION - STAY AWAY
Never enter into an agreement with this business. *****ed! They were our service provider for a long long time with an income from our business far over R1m per annum. A month ago tugs came into our store stole their machine and immediately draw R10k Hollywood vouchers. Upon receipt of phone call from staff I have contact Blue Label Representative who immediately stop machine, but were unable to stop the Hollywood Vouchers, merely because she had sent an email and not called Hollywood herself. Just not interested as they will loose the R10k sales should it be stopped. Nonetheless we are apparently liable for the cost, but it is not my machine and well it on their behalf. I don't pay rental insurance nothing. These people didn't even had security measures in place for the machine to lock after every transaction. Our new service provider, immediately told me their machine have these measurements in place. So, why didn't Blue Labe have these precautionary measurements in place - just because they will loose money. They are in fact not interested.
0
Replies (0)