Blue Lagoon Pools
2.1|19 reviews
RR
Rone R
1 reviews | Active since Member
25 Jun 2021, 11:10
HORRIBLE SERVICE AND PRODUCT
If I could give no stars I would.
We paid R200 000 for a lap pool and have had absolutely shocking results and service from Blue Lagoon Pools.
Matt Herbst is not being of any assistance and keep telling us it is calcium in the water causing our 6 month old pool to look like a 50 year old Aventura Resort pool.
We have asked him for solutions since December 2020, and up to now have had no help other than "I'll get back to you" and making us feel like we don't understand.
We have even asked him for a maintenance contract to come and service our pool and see if they cant get it in a sparkling condition - well 3 weeks later and still not reply on that request either.
Today we phone to speak to a manger, and again the call ends up with Matt - so we are going in circles.
Please don't EVER use this company for your pool - they are terrible.
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Replies (53)Blue Lagoon Pools's replyOfficial
25 Jun 2021, 13:32The pool was built more than 6 months ago. It was handed over and accepted as correct by the client. Some stains developed on the marbelite interior finish. This is caused by incorrect chemical dosing or balances. Although the stains were not caused by us, we are assisting the client to remove same.
Best regards,
Blue Lagoon Pools's reply25 Jun 2021, 13:32
Official
The pool was built more than 6 months ago. It was handed over and accepted as correct by the client. Some stains developed on the marbelite interior finish. This is caused by incorrect chemical dosing or balances. Although the stains were not caused by us, we are assisting the client to remove same.
Best regards,