Unfair Treatment and Withholding of Funds by Blue Lagoon Pools

Unfair Treatment and Withholding of Funds by Blue Lagoon Pools

Review: We contracted Blue Lagoon Pools in Sept 2023 for a pool installation at our estate. Their representative provided a quote estimate which we accepted and paid a 30% deposit (±R70,000). It later became clear that the proposed pool placement violated municipal building lines, which their representative failed to warn us about—despite repeated queries on whether municipal approval would be required.

Once we discovered approval was unlikely, we notified them we could not proceed. Since then, we’ve been met with months of delays, ignored messages, and ultimately a refusal to refund the deposit. Blue Lagoon is now falsely claiming we signed a binding contract and are liable for cancellation fees—despite the only document we signed being a clearly marked quote estimate. They are also falsely claiming membership in building associations who have confirmed otherwise.

To date, they have withheld our R70,000 and refuse to engage meaningfully to resolve the matter. We’ve lodged complaints with NSPI, CIDB, and the Master Builders Association (who issued them a cease and desist). We warn other homeowners to proceed with extreme caution when dealing with this company.