BLUE RIBBON BREAD AND THE ABSOLUTE PATHETIC CUSTOMER SERVICES

I have bought this product since it came out and never had a problem with anything but the last three or four times I have bought this product it has had holes and dents in them, it was not at any of the ends no it was usually from the 4th slice on wards to the middle. What makes me so upset is that bread has become very expense and I sent an email to the customer care department regarding this matter it has been two days now and they have not even bothered to respond back with a call or email or any form of communication this is just sad that this is the service delivery that one gets these days, you would never have seen this back in the day, companies don't care anymore it is all about profits now a days and bottom lines,