Blue security not reliable for emergencies today

Item: Blue Security
Rating: 1
Author: Paul W

Hi- have an issue with Liza on blue app- I press 2 to cancel then 0811- she just says goodbye and response not cancelled. I phoned blue 4 times today - including emergency and just got cut off each time. Asked them investigate- they were not a reliable security company. today, especially for emergencies

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Replies (53)

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Replies (53)

Blue Security's replyOfficial

01 Dec 2025, 14:31

Dear Paul

Thank you for bringing your concerns to our attention.

Please accept our sincere apologies for any inconvenience caused.

Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.

Your concerns have been escalated to the Operations departmental managers who will contact you to resolve.

Best regards,

Blue Security's reply01 Dec 2025, 14:31

Official

Dear Paul

Thank you for bringing your concerns to our attention.

Please accept our sincere apologies for any inconvenience caused.

Whilst we do strive to provide an exceptional customer experience and value our customers satisfaction, we must emphasize that we take all feedback seriously.

Your concerns have been escalated to the Operations departmental managers who will contact you to resolve.

Best regards,