Still giving me the blues!

I recently wrote a review about Blue security trying to decuct money from my account that was not due to them as well as double debits.Once again causing unending charges on my account they have tried to debit for an annual fee that has been paid long ago despite the numerous calls I have made to try to clarify the issue. I had previously received an email informing me that my payments could now be done monthly to avoid the issues yet they persist... Accumulating bank charges and making promises to pay the charges and do nothing. They will not resolve the issues but continue to try to draw funds that are not owing to them. I have records of calls and emails to prove as much. Blue has the potential to be good security company but they are horrific administrators and their internal communications suck at a whole new level. Lutchmi from Mzansi who they have now merged with promised she would have these things sorted yet still the problem persists.