No service from Property Agent Blue Strata Rietondale Pretoria

If you want no service from your property management contact Blue Strata Properties. My girl had an issue more than a year ago she emailed them and no reply. I thought may they didn't receive it so tried myself, emailed them on officeadmin@bluestrata.biz 10th Jan at 17:29 explaining the issue and even attached photos and videos. My girl told me they will not reply and by the 14th not receiving even a acknowledgment on my mail I phoned the number 083 402 5233 at 08:51 and spoke to Manuel. I asked to speak to the Principal and he asked if he could maybe help what is this about. I started to explain the issue and he said "o yes wait a min I've seen this complaint mmmm Mr. Miles" so obviously he read the mail. He then started reading from my mail and I said ok I can see you received my mail as you are reading from it could you not just acknowledge the mail and that you are attending to my complaint, I said how do you do business and treat your clients if you don't even acknowledge a mail. He then told me he will get Dr. van Stratan the Principal to contact me and low and behold it's the 17th already no mail no phone call why go to a Property Agent if they do not acknowledge your complaints are you as client not important enough.