Public Apology to Blue Nova Battery Provider

I cannot delete another review, or modify the rating, but I want to sincerely apologize for my attitude towards BlueNova. While it is understandable that this has been a very frustrating situation, nothing is gained from a short-tempered and unprofessional response on my part. Throughout this issue, Blue Nova has dedicated significant resources, conducted warranty repairs, and provided valuable advice from their technical staff on how to address the compatibility issue between the batteries and the inverter. This included supplying loan batteries as well. They continue to investigate whether changes in the BMS or the inverter have caused this problem, and I am optimistic about resolving it.

James and your entire team, thank you for your patience and professionalism in not responding to me in kind, but instead, staying focused on finding a solution.