BlueOptic incompetence and terrible service

Absolutely putrid and pathetic service from BlueOptic. Dealing with Laurel and Bakang who both contradict each other and come back with varying stories around cancellations.

Why are they not trained in answering queries and making cancellations as efficient as possible. They have sent me on a run around and also continuously provide information contradictory to the ISP’s terms and conditions for cancellation.

This is beyond ridiculous and I have all this on email. Now this idiocy further extends and is insinuating that even after one calendar months notice I must now still sit an extra month with no fiber until Celerity releases my line for a new ISP to be allowed to come in.

Shocking shocking service. In addition to the above they do not follow their own rewards programs when they themselves were the reason for delayed payments being made to them. Constant internet cuts and outages are neither refunded or reimbursed as stipulated on their site.

Do not go near this ISP!