BC
Blueoptic CSP
Claimed Business
BC
Performance(last 12 months):
Ranked In Other
#2NPS Score
0Unlikely
Ranking
#2
in Other
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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Trust M
1 reviews | Active since Jan 2020
8 Feb 2023, 13:27
Terrible Customer Service
They have some of the worst customer service. Their system made a billing error and I've been disconnected for a week now. Their call center gave me the run around asking for proof of payment. I provided said proof amd they've been unreachable since. Only reason I gave them 2 stars and not 1 is because they weren't always like this.
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Trust M
1 reviews | Active since Jan 2020
8 Feb 2023, 13:27
Terrible Customer Service
They have some of the worst customer service. Their system made a billing error and I've been disconnected for a week now. Their call center gave me the run around asking for proof of payment. I provided said proof amd they've been unreachable since. Only reason I gave them 2 stars and not 1 is because they weren't always like this.
0
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MS
Magan S
1 reviews | Active since Jan 2020
30 Jun 2022, 18:56
BlueOptic incompetence and terrible service
Absolutely putrid and pathetic service from BlueOptic. Dealing with Laurel and Bakang who both contradict each other and come back with varying stories around cancellations. Why are they not trained in answering queries and making cancellations as efficient as possible. They have sent me on a run around and also continuously provide information contradictory to the ISP’s terms and conditions for cancellation. This is beyond ridiculous and I have all this on email. Now this idiocy further extends and is insinuating that even after one calendar months notice I must now still sit an extra month with no fiber until Celerity releases my line for a new ISP to be allowed to come in. Shocking shocking service. In addition to the above they do not follow their own rewards programs when they themselves were the reason for delayed payments being made to them. Constant internet cuts and outages are neither refunded or reimbursed as stipulated on their site. Do not go near this ISP!
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Magan S
1 reviews | Active since Jan 2020
30 Jun 2022, 18:56
BlueOptic incompetence and terrible service
Absolutely putrid and pathetic service from BlueOptic. Dealing with Laurel and Bakang who both contradict each other and come back with varying stories around cancellations. Why are they not trained in answering queries and making cancellations as efficient as possible. They have sent me on a run around and also continuously provide information contradictory to the ISP’s terms and conditions for cancellation. This is beyond ridiculous and I have all this on email. Now this idiocy further extends and is insinuating that even after one calendar months notice I must now still sit an extra month with no fiber until Celerity releases my line for a new ISP to be allowed to come in. Shocking shocking service. In addition to the above they do not follow their own rewards programs when they themselves were the reason for delayed payments being made to them. Constant internet cuts and outages are neither refunded or reimbursed as stipulated on their site. Do not go near this ISP!
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Trust M
1 reviews | Active since Jan 2020
3 Dec 2021, 05:49
Blue Optic Service
I've been with them for over 6 months and each month they disappoint somehow. If it's not the lack of communication when there's an outage , it's that they are making you pay for a 50 Mb line but are unable to give you this, or random service outages at crucial times of the day in this WFRH climate. On average it fluctuates around 20 Mb for both upload and download , about 10 % of the time i get 45 Mb download and maybe 31 Mb upload. You don't have the ability to manage your own router they manage it for you (remotely) which is a first for me. Overall I am not pleased with the level of service I am receiving from them.
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Trust M
1 reviews | Active since Jan 2020
3 Dec 2021, 05:49
Blue Optic Service
I've been with them for over 6 months and each month they disappoint somehow. If it's not the lack of communication when there's an outage , it's that they are making you pay for a 50 Mb line but are unable to give you this, or random service outages at crucial times of the day in this WFRH climate. On average it fluctuates around 20 Mb for both upload and download , about 10 % of the time i get 45 Mb download and maybe 31 Mb upload. You don't have the ability to manage your own router they manage it for you (remotely) which is a first for me. Overall I am not pleased with the level of service I am receiving from them.
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