IRP 5

A month ago I called Blum & Hofmeyr offices requesting IRP5 for my tax return. Was advised by the receptionist that I cannot speak to someone from HR as they don't take calls I must send email. I emailed them and made follow up after a week. Again I was asked to resend email, I did that after the weeks with no feedback from them. I called their offices on the 25/08. Receptionist told me the same story that I can't speak to HR ,later I got reply that they want exact dates that I worked and the company. I did exactly that. I got a reply from an Elsabe van der Merve telling me that she doesn't have records and she can't help me. What kind of an institution is this that can't have records and not even explain what is going on even a ****a shop can do better than this. I waited a month for their reply and only thing they can do is slap me with an email saying guess what we don't have time for you we can't help you. See what you do.