Blyde River boat cruise

Guys if you book with these guys, make sure you are there and NOTHING can cause you to be late or that you're stuck in an area with no signal. They do not refund, or give you another booking. They do not even call you and discuss your issue with you, no communication except an email that says....TERMS AND CONDITIONS. Feel free to make another booking. R2400 down the drain for something I did not plan, I mean why would I make the booking, pay for it and then not show?? Pathetic to say the least!! O, and when you get through to the office, they tell you that so and so is not in and only that person can help you. 2 weeks later no call was received from them. I honestly hope that my R2400 hard earned money goes down well with them.