1-Star Review: Extremely Disappointing Service from Rosie at Seal Co BMG

I understand that being short-staffed can be challenging, but there is a big difference between being busy and being disrespectful. As a paying customer, I expect basic courtesy. Instead, I received rudeness and arrogance from Rosie, both during the call and again when she called back only to be even more rude.

This behaviour shows a serious lack of professionalism, common sense, and customer service skills. A frontline employee represents the entire company, and with service like this, it’s easy to see why customers might choose to take their business elsewhere.

My review has the power to influence many potential clients, and based on this experience, I cannot recommend Seal Co BMG to anyone. Management should urgently address this issue and ensure Rosie receives proper training—or is removed from frontline customer contact.