SHOCKING SERVICE AND FULL OF EXCUSES IN AN EMERGANCY

We are abattoir operators in KZN and have an Abattoir in Dalton, we had a break down with a piece of equipment and needed a new gearbox. BMG supp**** us the incorrect gearbox, we had 240 animals in the lairages which were supposed to be slaughtered two days ago, we are feeding them and giving them water! We had to transship 180 animals to another abattoir 4 hours away as result. BMG then promised to send us the correct gearbox from JHB overnight. Well guess what we woke up this morning and it was never sent, now they are not answering their phone's. It's been three days that these poor animals have been suffering in the lairages. I am extremely frustrated and angry with this companies general lack of urgency! Totally unacceptable.