LMG bad Customer service

Zambesi ARC had my vehicle for repairs and it was disastrous, after a complaint lodge with the insurance and a meeting between them, the assessor and me it was agreed in June that they will order the parts and that I would bring the vehicle back in august for a few days to finalize. If you get any feedback it is because you need to go there in person, phones does not work. The vehicle has now been there for 3 weeks with still no result