BAD BAD BAD BAD BAD SERVICE EVER

I would never recommend anyone to take their cars to this dealership. I used to take my car for service to this dealership (BMW Joburg South - Auto Glen). One day the lady called Samantha Roussel informed that my harness has been eaten by rats it needs to be replaced immediatly at cost of R14 000,00 or else she will cancel the motorplan. I called BMWSA complained that I dont have that R14 000,00 however when I have money I will bring it back cause I was broke, BMWSA promised me that they wont cancel motorplan but I must try and fix the problem cause it will affect should anything happen sharp we agreed. I went and change the harness with other dealership.

Recently I decided to trade in the vehicle, my brother was facilitating the deal as I was abroad, I didnt know the car he got for me is from the same dealership that I told myself I will never set my foot. They requested to view the vehicle and it was sent for assessment. The guy called Adnan (Sales Person) informed him that the car motorplan has been cancelled, we need to activate the motorplan because they cant sell it without motorplan. This became as a shock to me because BMWSA informed me that the motorplan wont be cancelled now out of the blue the dealer went ahead and cancel my motorplan because of i dont have money to fix the issue at the time ***.

Since I didnt know that the same dealership that cancelled my motorplan is the same dealer that is selling the new vehicle, instead of telling me to fix motor plan why didnt they told my brother that they are the one that cancelled it instead of hiding it and expect us to fix the issue surely they dont care about their clients.

One of my friend even told me not to send my vehicle there anymore because they are ****** and I ignored him.If I knew that I would be treated like this I was not going to take to servie with them anymore.

I would never recommend anyone to service or repair their vehicle with this dealer (BMW South - Auto Glen)I was also not suprised when I get to this platform and see other people crying as me. They are used to this.