Poor Service - Front End Service Advisor

I visited the dealership today 15/08/2023, Time: 11H15. I greeted the first Service Advisor, Isaac at the Service Reception. My request was for a "vehicle history" report from date of purchase to current. I was advised by Isaac that their systems were currently offline. Isaac was very hostile and preoccupied and he asked me to pass by after an hour which was not possible for me. I suggested and asked if he could email or wattsup the report through to me. He did not request my name, but only the vehicle VIN and my cell number. He advised me that he will only look at his phone after an hour or so. I was reasonable to accept and left the dealership. I messaged Isaac at 16h20 questioning if the branch is still offline since earlier and it would have been courteous of him to let me know the same.

His response after 10 minutes which was not unreasonable; The dealership had fibre connection issues (broken cable), he further went on and said that, if I felt my wait was too long, then I should contact BMW SA for assistance. (So the Dealership was closed for business today it seems?) The service received today is appalling for being a client that has a simple request for a report history on my personal vehicle that I am entitled to. This request is very important to me because I have a safety concern on my vehicle .

Not surprising though this was not the first poor service interaction received at BMW ABM. As "BMW" Service Advisors its in my opinion that they have no customer and people skills, the minimum required to service the front end of a business. As requested by Isaac, I will also write to BMW SA.