AN
Alvin N
Active since Jun 2021
3
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0
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Reviews
3 reviews16 months ago
Premier Foods - Blue Ribbon Classic White Bread!
RE: Premier Foods - Blue Ribbon Classic White Bread! Please note a "****roach" was found in their white bread product. The bread was purchased at our local Spar in Vorna Valley, Midrand on the 25/11/2024. The ****roach looks baked into the bread and this unpleasant discovery was made in morning 27/11/2024. The bread product had an expiry for 01/12/2024. I did return the bread to Spar at the attention of the Manager on duty. Innocentia @ Premier Foods Customer Care acknowledged my email (Ref: CAS-2024-M1R4K2 ) and had since fetched the bread, but to date (09/12/2024) I did not receive any further reasonable response of this incident. My email was sent to and received by Innocentia Mara at customercare@PremierFMCG.com
56 replies
32 months ago
Poor Service - Front End Service Advisor
I visited the dealership today 15/08/2023, Time: 11H15. I greeted the first Service Advisor, Isaac at the Service Reception. My request was for a "vehicle history" report from date of purchase to current. I was advised by Isaac that their systems were currently offline. Isaac was very hostile and preoccupied and he asked me to pass by after an hour which was not possible for me. I suggested and asked if he could email or wattsup the report through to me. He did not request my name, but only the vehicle VIN and my cell number. He advised me that he will only look at his phone after an hour or so. I was reasonable to accept and left the dealership. I messaged Isaac at 16h20 questioning if the branch is still offline since earlier and it would have been courteous of him to let me know the same. His response after 10 minutes which was not unreasonable; The dealership had fibre connection issues (broken cable), he further went on and said that, if I felt my wait was too long, then I should contact BMW SA for assistance. (So the Dealership was closed for business today it seems?) The service received today is appalling for being a client that has a simple request for a report history on my personal vehicle that I am entitled to. This request is very important to me because I have a safety concern on my vehicle . Not surprising though this was not the first poor service interaction received at BMW ABM. As "BMW" Service Advisors its in my opinion that they have no customer and people skills, the minimum required to service the front end of a business. As requested by Isaac, I will also write to BMW SA.
0 replies
59 months ago
NO PAYMENT // LACK OF COMMUNICATION AND FEEDBACK !!!
URGENT!!! Good Afternoon, , Can someone capable, please advise as to why the payment owing to ZERO EIGHT AUTO has still not been processed? What does this mean to us as a repairer: and I quote as per below: “Please note that invoice has been sent to our procurement department to assist with party id for payment.” Does your procurement office need 3 weeks? “Bryte SA” please answer to my email urgently. I am getting no solid feedback from Elsie or Crystal, the most frustrating part is the lack of proper or sufficient feedback!! I am totally dissatisfied as to how we are been treated as a supplier/repairer. It’s been 3 weeks since my submission, SO PLEASE LET ME KNOW WHO I SHOULD BE DIRECTING THIS EMAIL TO IF NO ONE HERE CAN ASSIST ME! the client has received and driving his vehicle since the 3rd of June and I am still waiting for my payment.
106 replies
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2 (66.66666666666667%)