BMW Cape Town City
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
BMW Cape Town City
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
1|1 Reviews
Jul '25 - Jun '26
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIM
Imthiaaz M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:15
No more purchases from SMG Group
I purchased a Mercedes benz c200 from the above dealership with great regret. I bought the vehicle without viewing and trusted that Michael Smallberger that the vehicle was 100%. I was told the vehicle was valetd and new tyres were installed. Upon receiving the vehicle there were three carpets damaged, paintwork had fine scratch marks all over the body for which I had to arrange paint correction (at my cost) The worst is the doors creak as you go up any incline. There is a burn mark on the back seat(have a video to prove whilst it was still at the dealership in cpt) This is absolutely appalling to have paid so much and trusted in someone who just wanted a sale and commission. The lesson learnt is never buy from SMG or without seeing and test driving a vehicle
Helpful (0)
|Replies (0)IM
Imthiaaz M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:15
No more purchases from SMG Group
I purchased a Mercedes benz c200 from the above dealership with great regret. I bought the vehicle without viewing and trusted that Michael Smallberger that the vehicle was 100%. I was told the vehicle was valetd and new tyres were installed. Upon receiving the vehicle there were three carpets damaged, paintwork had fine scratch marks all over the body for which I had to arrange paint correction (at my cost) The worst is the doors creak as you go up any incline. There is a burn mark on the back seat(have a video to prove whilst it was still at the dealership in cpt) This is absolutely appalling to have paid so much and trusted in someone who just wanted a sale and commission. The lesson learnt is never buy from SMG or without seeing and test driving a vehicle
0
Replies (0)CC
Colin C
1 reviews | Active since Jan 2020
11 Mar 2025, 22:19
Exceptional Service at SMG BMW Cape Town – Ask for Faith!
My experience at SMG BMW Cape Town was truly exceptional. From the moment I met Faith Dutton, she made the entire car-buying journey smooth and enjoyable. She guided me through every step, from viewing and test-driving the car to handling all the necessary paperwork with efficiency and professionalism. Faith kept me updated throughout the process, ensuring I was informed at every stage. Her enthusiasm and energy made the experience even more exciting—she was genuinely thrilled to deliver my car to me! Everything, from financing to the car valet and even my specific requests, was handled seamlessly. Without a doubt, I highly recommend Faith Dutton and SMG BMW Cape Town to all my family and friends. Faith’s outstanding customer service, attention to detail, and after-sales support exceeded my expectations. If you're looking to purchase a vehicle, I strongly encourage you to ask for Faith—you’ll be in great hands!
Helpful (0)
|Replies (0)CC
Colin C
1 reviews | Active since Jan 2020
11 Mar 2025, 22:19
Exceptional Service at SMG BMW Cape Town – Ask for Faith!
My experience at SMG BMW Cape Town was truly exceptional. From the moment I met Faith Dutton, she made the entire car-buying journey smooth and enjoyable. She guided me through every step, from viewing and test-driving the car to handling all the necessary paperwork with efficiency and professionalism. Faith kept me updated throughout the process, ensuring I was informed at every stage. Her enthusiasm and energy made the experience even more exciting—she was genuinely thrilled to deliver my car to me! Everything, from financing to the car valet and even my specific requests, was handled seamlessly. Without a doubt, I highly recommend Faith Dutton and SMG BMW Cape Town to all my family and friends. Faith’s outstanding customer service, attention to detail, and after-sales support exceeded my expectations. If you're looking to purchase a vehicle, I strongly encourage you to ask for Faith—you’ll be in great hands!
0
Replies (0)RM
Ray M
1 reviews | Active since Jan 2020
4 Nov 2024, 17:09
Faith in Perfection: Outstanding Experience at BMW Cape Town
My recent experience purchasing a 2020 BMW 135i from BMW Cape Town, with Faith Dutton as my sales executive, was nothing short of outstanding. From the moment I showed interest in the vehicle, Faith ensured the process was smooth, transparent, and efficient. Based in Johannesburg, I was particularly reliant on Faith and the team at BMW Cape Town for clear communication, and they delivered far beyond my expectations. "My inside joke with my partner: Just have Faith in Faith and watch it all get done" Now let me give you detail: Experience: Faith Dutton was exceptional in every aspect of my purchase. She was personable, professional, and highly knowledgeable about the vehicle I was interested in. She understood my specific needs and made it her mission to accommodate every request, even when I requested nearly impossible last-minute adjustments for delivery. Her responsiveness and attention to detail reassured me that I was in good hands, and she consistently provided timely updates. Faith’s commitment to customer satisfaction truly made the purchase enjoyable, even with the logistical complexities involved in buying from a different city. Finance Application: (P.S I stepped in and asked they go through my bank and they pulled through) The finance process was handled seamlessly by Clay and the management team. They walked me through each step with clarity and efficiency, working closely with my banker to ensure everything was aligned for a quick approval. Their professional approach minimized any potential delays, even coordinating with Faith on my accelerated timeline to make sure my financing and licensing were sorted by handover day. This level of coordination and support made me feel valued and prioritized as a customer. Communication (This is what kept me relaxed, imagine buying a car you haven't seen) Throughout the process, I received daily updates from Faith, keeping me well-informed from the start right up to the delivery. Her proactive communication set my mind at ease, as I never felt left in the dark about the status of the vehicle or any aspect of the purchase. Even when team members involved went on leave, BMW Cape Town made sure another point of contact seamlessly picked up any pending tasks, ensuring the process remained on track without a single hitch. Overall (I am searching for another star to add) I am absolutely thrilled with the service I received from Faith Dutton and the entire team at BMW Cape Town. Their commitment to excellence and customer-centric approach made this one of the most enjoyable car buying experiences I’ve ever had. I wholeheartedly recommend Faith Dutton and BMW Cape Town to friends, family, and anyone looking for a reliable, professional, and genuinely customer-focused experience. I look forward to working with Faith and the team again in the future. You know where I am getting next upgrade.
Helpful (0)
|Replies (0)RM
Ray M
1 reviews | Active since Jan 2020
4 Nov 2024, 17:09
Faith in Perfection: Outstanding Experience at BMW Cape Town
My recent experience purchasing a 2020 BMW 135i from BMW Cape Town, with Faith Dutton as my sales executive, was nothing short of outstanding. From the moment I showed interest in the vehicle, Faith ensured the process was smooth, transparent, and efficient. Based in Johannesburg, I was particularly reliant on Faith and the team at BMW Cape Town for clear communication, and they delivered far beyond my expectations. "My inside joke with my partner: Just have Faith in Faith and watch it all get done" Now let me give you detail: Experience: Faith Dutton was exceptional in every aspect of my purchase. She was personable, professional, and highly knowledgeable about the vehicle I was interested in. She understood my specific needs and made it her mission to accommodate every request, even when I requested nearly impossible last-minute adjustments for delivery. Her responsiveness and attention to detail reassured me that I was in good hands, and she consistently provided timely updates. Faith’s commitment to customer satisfaction truly made the purchase enjoyable, even with the logistical complexities involved in buying from a different city. Finance Application: (P.S I stepped in and asked they go through my bank and they pulled through) The finance process was handled seamlessly by Clay and the management team. They walked me through each step with clarity and efficiency, working closely with my banker to ensure everything was aligned for a quick approval. Their professional approach minimized any potential delays, even coordinating with Faith on my accelerated timeline to make sure my financing and licensing were sorted by handover day. This level of coordination and support made me feel valued and prioritized as a customer. Communication (This is what kept me relaxed, imagine buying a car you haven't seen) Throughout the process, I received daily updates from Faith, keeping me well-informed from the start right up to the delivery. Her proactive communication set my mind at ease, as I never felt left in the dark about the status of the vehicle or any aspect of the purchase. Even when team members involved went on leave, BMW Cape Town made sure another point of contact seamlessly picked up any pending tasks, ensuring the process remained on track without a single hitch. Overall (I am searching for another star to add) I am absolutely thrilled with the service I received from Faith Dutton and the entire team at BMW Cape Town. Their commitment to excellence and customer-centric approach made this one of the most enjoyable car buying experiences I’ve ever had. I wholeheartedly recommend Faith Dutton and BMW Cape Town to friends, family, and anyone looking for a reliable, professional, and genuinely customer-focused experience. I look forward to working with Faith and the team again in the future. You know where I am getting next upgrade.
0
Replies (0)JN
John N
1 reviews | Active since Jan 2020
26 Oct 2023, 13:01
*****!!
*****!!! never ever do business with BMW Cape Town City what a bunch of ******, i deposited a vehicle and they still sold the vehicle, they have been promising to pay back my deposit, I call them every day but still empty promises, I cant believe that they are representing BMW. NO GO AREA, they are a bunch of ******, ***** stars!
Helpful (0)
|Replies (0)JN
John N
1 reviews | Active since Jan 2020
26 Oct 2023, 13:01
*****!!
*****!!! never ever do business with BMW Cape Town City what a bunch of ******, i deposited a vehicle and they still sold the vehicle, they have been promising to pay back my deposit, I call them every day but still empty promises, I cant believe that they are representing BMW. NO GO AREA, they are a bunch of ******, ***** stars!
0
Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
15 Jun 2023, 07:00
Thank you!!
Thank you SMG Cape Town team for the amazing service experience!! It was only a pleasure doing business with you!! Thank you to Ryno & Jenna!! You guys went out of your way to make my delivery in Johannesburg seamless and exciting!! I really appreciate your help and endless efforts!! I would recommend BMW Cape Town to anyone in any province!! The team made sure my car arrived safe and sound in Johannesburg!! It was just Awesome!! Thank you!! 🎉
Helpful (0)
|Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
15 Jun 2023, 07:00
Thank you!!
Thank you SMG Cape Town team for the amazing service experience!! It was only a pleasure doing business with you!! Thank you to Ryno & Jenna!! You guys went out of your way to make my delivery in Johannesburg seamless and exciting!! I really appreciate your help and endless efforts!! I would recommend BMW Cape Town to anyone in any province!! The team made sure my car arrived safe and sound in Johannesburg!! It was just Awesome!! Thank you!! 🎉
0
Replies (0)RB
MD
Magdaleen D
1 reviews | Active since Jan 2020
10 Oct 2020, 09:32
Good and friendly service
The service I received from Pumeza to have my helmet's sunviser fixed, was friendly and efficient, and her communication was exceptionally good. Just waiting to hear about the guarantee but have no doubt I will hear within 2 days as she always does. Thank you very much!
Helpful (0)
|Replies (0)MD
Magdaleen D
1 reviews | Active since Jan 2020
10 Oct 2020, 09:32
Good and friendly service
The service I received from Pumeza to have my helmet's sunviser fixed, was friendly and efficient, and her communication was exceptionally good. Just waiting to hear about the guarantee but have no doubt I will hear within 2 days as she always does. Thank you very much!
0
Replies (0)JD
Jason D
1 reviews | Active since Jan 2020
31 Jan 2020, 14:44
Auric Auto Acquisition has been the Death of an Auto Atlantic Reputation
Handing BMW South Africa a 1 star rating at this point is a blessing to them, I am sure many would concur that if we could, they would not get rating at all. My experience, begins in October of 2019 and still continues...After booking my vehicle in for a service on the 14th of January, 2020, it was returned to me with the passenger door unable to lock, as the rest of them by the central locking system. It took me three days to have someone at the Dealer, write back to confirm that I may have my vehicle returned to address the issue that was not there upon booking it in for it's service. I was then escalated to the Service Manager, at the newly acquired Auto Atlantic by Auric Auto. Having driven in to complain about the worst Customer Service experience I had received in 20 years, the Service Manager was quick to remedy my experience, little did I know that it would get worse... ...It's 17 days later, my vehicle has not been returned and after escalating the matter to the Customer Service Regional Manager of South Africa, the conclusion has been "the dealer is reluctant to change it's stance, you are required to pay 3 times more than the agreed upon price given to you, in order to have your vehicle returned to you". At this point there are two options you may take: 1. Follow to Legal proceedings 2. Follow to the Motor Ombudsman I am however disappointed that lodging a just Complaint is overlooked to protect a Dealer instead of the Brand and it's Customer Service. I had expected that this Dealer, more so it’s Service Manager be reigned in and corrected at their own cost. After all this is what Customer Service is all about. The damage it will cause is far more than the R 1, 120.00 it has cost me thus far, being without my vehicle since the 17th of January and that over R 950.00 to replace a passenger door lock, when I had just spent R 3, 500.00 three days prior for my vehicle's service and the R 50.000.00 to follow for the remainder of work to be done. It’s a real pity... In this process I am sure the dealer has not thought of the four vehicles I have passing through their service shop each year, it’s safe to say, they will not be returned. More pressing, for the enthusiast around the world, now opting to trade in their vehicles and jump ship due to poor After Sales Management. Being a man of principal, I am prepared to launch Legal action for the sake of R 950.00, what shocks me is that the Brand would be willing to defend themselves in court for this amount. Never before had a Dealer dare to return a vehicle that was not checked, cleaned and in better condition than what it was brought in. It seems those days are lost, yet we are still expected to pay for that level of service. The Auric Auto Acquisition has been the Death of an Auto Atlantic reputation. BMW SA however seriously need to reconsider making this Dealer the Head of their plans for the City, under this Management they are certain to fail.
Helpful (0)
|Replies (0)JD
Jason D
1 reviews | Active since Jan 2020
31 Jan 2020, 14:44
Auric Auto Acquisition has been the Death of an Auto Atlantic Reputation
Handing BMW South Africa a 1 star rating at this point is a blessing to them, I am sure many would concur that if we could, they would not get rating at all. My experience, begins in October of 2019 and still continues...After booking my vehicle in for a service on the 14th of January, 2020, it was returned to me with the passenger door unable to lock, as the rest of them by the central locking system. It took me three days to have someone at the Dealer, write back to confirm that I may have my vehicle returned to address the issue that was not there upon booking it in for it's service. I was then escalated to the Service Manager, at the newly acquired Auto Atlantic by Auric Auto. Having driven in to complain about the worst Customer Service experience I had received in 20 years, the Service Manager was quick to remedy my experience, little did I know that it would get worse... ...It's 17 days later, my vehicle has not been returned and after escalating the matter to the Customer Service Regional Manager of South Africa, the conclusion has been "the dealer is reluctant to change it's stance, you are required to pay 3 times more than the agreed upon price given to you, in order to have your vehicle returned to you". At this point there are two options you may take: 1. Follow to Legal proceedings 2. Follow to the Motor Ombudsman I am however disappointed that lodging a just Complaint is overlooked to protect a Dealer instead of the Brand and it's Customer Service. I had expected that this Dealer, more so it’s Service Manager be reigned in and corrected at their own cost. After all this is what Customer Service is all about. The damage it will cause is far more than the R 1, 120.00 it has cost me thus far, being without my vehicle since the 17th of January and that over R 950.00 to replace a passenger door lock, when I had just spent R 3, 500.00 three days prior for my vehicle's service and the R 50.000.00 to follow for the remainder of work to be done. It’s a real pity... In this process I am sure the dealer has not thought of the four vehicles I have passing through their service shop each year, it’s safe to say, they will not be returned. More pressing, for the enthusiast around the world, now opting to trade in their vehicles and jump ship due to poor After Sales Management. Being a man of principal, I am prepared to launch Legal action for the sake of R 950.00, what shocks me is that the Brand would be willing to defend themselves in court for this amount. Never before had a Dealer dare to return a vehicle that was not checked, cleaned and in better condition than what it was brought in. It seems those days are lost, yet we are still expected to pay for that level of service. The Auric Auto Acquisition has been the Death of an Auto Atlantic reputation. BMW SA however seriously need to reconsider making this Dealer the Head of their plans for the City, under this Management they are certain to fail.
0
Replies (0)