BC
BMW Cape Town City
Unclaimed Business
BC
BMW Cape Town City
Unclaimed Business
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BMW Cape Town City
BMW Cape Town City has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked BMW Cape Town City across 9 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceIM
Imthiaaz M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:15
No more purchases from SMG Group
I purchased a Mercedes benz c200 from the above dealership with great regret. I bought the vehicle without viewing and trusted that Michael Smallberger that the vehicle was 100%. I was told the vehicle was valetd and new tyres were installed. Upon receiving the vehicle there were three carpets damaged, paintwork had fine scratch marks all over the body for which I had to arrange paint correction (at my cost) The worst is the doors creak as you go up any incline. There is a burn mark on the back seat(have a video to prove whilst it was still at the dealership in cpt) This is absolutely appalling to have paid so much and trusted in someone who just wanted a sale and commission. The lesson learnt is never buy from SMG or without seeing and test driving a vehicle
Helpful (0)
|Replies (0)IM
Imthiaaz M
1 reviews | Active since Jan 2020
15 Jan 2026, 06:15
No more purchases from SMG Group
I purchased a Mercedes benz c200 from the above dealership with great regret. I bought the vehicle without viewing and trusted that Michael Smallberger that the vehicle was 100%. I was told the vehicle was valetd and new tyres were installed. Upon receiving the vehicle there were three carpets damaged, paintwork had fine scratch marks all over the body for which I had to arrange paint correction (at my cost) The worst is the doors creak as you go up any incline. There is a burn mark on the back seat(have a video to prove whilst it was still at the dealership in cpt) This is absolutely appalling to have paid so much and trusted in someone who just wanted a sale and commission. The lesson learnt is never buy from SMG or without seeing and test driving a vehicle
0
Replies (0)CC
Colin C
1 reviews | Active since Jan 2020
11 Mar 2025, 22:19
Exceptional Service at SMG BMW Cape Town – Ask for Faith!
My experience at SMG BMW Cape Town was truly exceptional. From the moment I met Faith Dutton, she made the entire car-buying journey smooth and enjoyable. She guided me through every step, from viewing and test-driving the car to handling all the necessary paperwork with efficiency and professionalism. Faith kept me updated throughout the process, ensuring I was informed at every stage. Her enthusiasm and energy made the experience even more exciting—she was genuinely thrilled to deliver my car to me! Everything, from financing to the car valet and even my specific requests, was handled seamlessly. Without a doubt, I highly recommend Faith Dutton and SMG BMW Cape Town to all my family and friends. Faith’s outstanding customer service, attention to detail, and after-sales support exceeded my expectations. If you're looking to purchase a vehicle, I strongly encourage you to ask for Faith—you’ll be in great hands!
Helpful (0)
|Replies (0)CC
Colin C
1 reviews | Active since Jan 2020
11 Mar 2025, 22:19
Exceptional Service at SMG BMW Cape Town – Ask for Faith!
My experience at SMG BMW Cape Town was truly exceptional. From the moment I met Faith Dutton, she made the entire car-buying journey smooth and enjoyable. She guided me through every step, from viewing and test-driving the car to handling all the necessary paperwork with efficiency and professionalism. Faith kept me updated throughout the process, ensuring I was informed at every stage. Her enthusiasm and energy made the experience even more exciting—she was genuinely thrilled to deliver my car to me! Everything, from financing to the car valet and even my specific requests, was handled seamlessly. Without a doubt, I highly recommend Faith Dutton and SMG BMW Cape Town to all my family and friends. Faith’s outstanding customer service, attention to detail, and after-sales support exceeded my expectations. If you're looking to purchase a vehicle, I strongly encourage you to ask for Faith—you’ll be in great hands!
0
Replies (0)RM
Ray M
1 reviews | Active since Jan 2020
4 Nov 2024, 17:09
Faith in Perfection: Outstanding Experience at BMW Cape Town
My recent experience purchasing a 2020 BMW 135i from BMW Cape Town, with Faith Dutton as my sales executive, was nothing short of outstanding. From the moment I showed interest in the vehicle, Faith ensured the process was smooth, transparent, and efficient. Based in Johannesburg, I was particularly reliant on Faith and the team at BMW Cape Town for clear communication, and they delivered far beyond my expectations. "My inside joke with my partner: Just have Faith in Faith and watch it all get done" Now let me give you detail: Experience: Faith Dutton was exceptional in every aspect of my purchase. She was personable, professional, and highly knowledgeable about the vehicle I was interested in. She understood my specific needs and made it her mission to accommodate every request, even when I requested nearly impossible last-minute adjustments for delivery. Her responsiveness and attention to detail reassured me that I was in good hands, and she consistently provided timely updates. Faith’s commitment to customer satisfaction truly made the purchase enjoyable, even with the logistical complexities involved in buying from a different city. Finance Application: (P.S I stepped in and asked they go through my bank and they pulled through) The finance process was handled seamlessly by Clay and the management team. They walked me through each step with clarity and efficiency, working closely with my banker to ensure everything was aligned for a quick approval. Their professional approach minimized any potential delays, even coordinating with Faith on my accelerated timeline to make sure my financing and licensing were sorted by handover day. This level of coordination and support made me feel valued and prioritized as a customer. Communication (This is what kept me relaxed, imagine buying a car you haven't seen) Throughout the process, I received daily updates from Faith, keeping me well-informed from the start right up to the delivery. Her proactive communication set my mind at ease, as I never felt left in the dark about the status of the vehicle or any aspect of the purchase. Even when team members involved went on leave, BMW Cape Town made sure another point of contact seamlessly picked up any pending tasks, ensuring the process remained on track without a single hitch. Overall (I am searching for another star to add) I am absolutely thrilled with the service I received from Faith Dutton and the entire team at BMW Cape Town. Their commitment to excellence and customer-centric approach made this one of the most enjoyable car buying experiences I’ve ever had. I wholeheartedly recommend Faith Dutton and BMW Cape Town to friends, family, and anyone looking for a reliable, professional, and genuinely customer-focused experience. I look forward to working with Faith and the team again in the future. You know where I am getting next upgrade.
Helpful (0)
|Replies (0)RM
Ray M
1 reviews | Active since Jan 2020
4 Nov 2024, 17:09
Faith in Perfection: Outstanding Experience at BMW Cape Town
My recent experience purchasing a 2020 BMW 135i from BMW Cape Town, with Faith Dutton as my sales executive, was nothing short of outstanding. From the moment I showed interest in the vehicle, Faith ensured the process was smooth, transparent, and efficient. Based in Johannesburg, I was particularly reliant on Faith and the team at BMW Cape Town for clear communication, and they delivered far beyond my expectations. "My inside joke with my partner: Just have Faith in Faith and watch it all get done" Now let me give you detail: Experience: Faith Dutton was exceptional in every aspect of my purchase. She was personable, professional, and highly knowledgeable about the vehicle I was interested in. She understood my specific needs and made it her mission to accommodate every request, even when I requested nearly impossible last-minute adjustments for delivery. Her responsiveness and attention to detail reassured me that I was in good hands, and she consistently provided timely updates. Faith’s commitment to customer satisfaction truly made the purchase enjoyable, even with the logistical complexities involved in buying from a different city. Finance Application: (P.S I stepped in and asked they go through my bank and they pulled through) The finance process was handled seamlessly by Clay and the management team. They walked me through each step with clarity and efficiency, working closely with my banker to ensure everything was aligned for a quick approval. Their professional approach minimized any potential delays, even coordinating with Faith on my accelerated timeline to make sure my financing and licensing were sorted by handover day. This level of coordination and support made me feel valued and prioritized as a customer. Communication (This is what kept me relaxed, imagine buying a car you haven't seen) Throughout the process, I received daily updates from Faith, keeping me well-informed from the start right up to the delivery. Her proactive communication set my mind at ease, as I never felt left in the dark about the status of the vehicle or any aspect of the purchase. Even when team members involved went on leave, BMW Cape Town made sure another point of contact seamlessly picked up any pending tasks, ensuring the process remained on track without a single hitch. Overall (I am searching for another star to add) I am absolutely thrilled with the service I received from Faith Dutton and the entire team at BMW Cape Town. Their commitment to excellence and customer-centric approach made this one of the most enjoyable car buying experiences I’ve ever had. I wholeheartedly recommend Faith Dutton and BMW Cape Town to friends, family, and anyone looking for a reliable, professional, and genuinely customer-focused experience. I look forward to working with Faith and the team again in the future. You know where I am getting next upgrade.
0
Replies (0)JN
John N
1 reviews | Active since Jan 2020
26 Oct 2023, 13:01
*****!!
*****!!! never ever do business with BMW Cape Town City what a bunch of ******, i deposited a vehicle and they still sold the vehicle, they have been promising to pay back my deposit, I call them every day but still empty promises, I cant believe that they are representing BMW. NO GO AREA, they are a bunch of ******, ***** stars!
Helpful (0)
|Replies (0)JN
John N
1 reviews | Active since Jan 2020
26 Oct 2023, 13:01
*****!!
*****!!! never ever do business with BMW Cape Town City what a bunch of ******, i deposited a vehicle and they still sold the vehicle, they have been promising to pay back my deposit, I call them every day but still empty promises, I cant believe that they are representing BMW. NO GO AREA, they are a bunch of ******, ***** stars!
0
Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
15 Jun 2023, 07:00
Thank you!!
Thank you SMG Cape Town team for the amazing service experience!! It was only a pleasure doing business with you!! Thank you to Ryno & Jenna!! You guys went out of your way to make my delivery in Johannesburg seamless and exciting!! I really appreciate your help and endless efforts!! I would recommend BMW Cape Town to anyone in any province!! The team made sure my car arrived safe and sound in Johannesburg!! It was just Awesome!! Thank you!! 🎉
Helpful (0)
|Replies (0)DH
Dean H
1 reviews | Active since Jan 2020
15 Jun 2023, 07:00
Thank you!!
Thank you SMG Cape Town team for the amazing service experience!! It was only a pleasure doing business with you!! Thank you to Ryno & Jenna!! You guys went out of your way to make my delivery in Johannesburg seamless and exciting!! I really appreciate your help and endless efforts!! I would recommend BMW Cape Town to anyone in any province!! The team made sure my car arrived safe and sound in Johannesburg!! It was just Awesome!! Thank you!! 🎉
0
Replies (0)RG
Ridhaa G
1 reviews | Active since Jan 2020
6 May 2023, 08:42
Charlatans @ SMG Pre-owned Car Cape Town
I'm deeply disappointed in BMW SMG Heeringracht str Cape town,especially in the salesman Jody, which I thought was a upstanding, man of his word,a person with integrity, trusted what he sold us ,the idea of a car that was supposed to be in tip top condition. *************, unreliable,I'm so furious at myself for not following my gut instinct, it was lies from bet go to the end,they **** about the fender bender, that the car was most probably in,coz there was double paint on plastic area infront ,that's y the sensor keeps going off when car comes to stand still,they(Jody and his manager Kent) said it was just a loose wire or plug,Jody didnt tell us about the oil sweat on engine,which we found out much later,there was problems with turbo,which we wasnt notified about,as well as oil separator..the car had cosmetic faults as well,which they fix so-so..the engine light went on 2nd time I went to fetch car,when I asked about it,Jody said if it doesn't affect the cars performance then theres nothing to worry about..nothing to worry about,on a Mercedes Benz a45??..go fly a kite!!.After 7 whole days of the vehicle being in our possession we returned it to bmw smg cape town.Now we battle with them to refund us.We talked to the pre owned manager ,Kent,but I guess birds of a feather flock together..now Absa Midrand harrases us the whole time about payment we have to do on a car we dont even have,its at bmw.why cant bmw sort out the bank,seeing that bmw arranged the financing.?anyway.. charletons.If any one think of buying 2nd hand ,ask for dekra or some sort of report on vehicle, we had to wait after we returned the car to find out that most probs on car was picked up in a report done by bmw independent party a few months prior to the sale,and we were not notified about it. if we had to know about even just the oil sweat,we would've walked away from the sale.To thing BMW one of the top car companies, sale people could be so heartless to con good people like us out of our hard earned money and still expect us to pay for what was fixed on the car(cosmetics)..we got hold of ombudsman ,n now we waiting on an outcome..next step would probably be legal action..
Helpful (0)
|Replies (0)RG
Ridhaa G
1 reviews | Active since Jan 2020
6 May 2023, 08:42
Charlatans @ SMG Pre-owned Car Cape Town
I'm deeply disappointed in BMW SMG Heeringracht str Cape town,especially in the salesman Jody, which I thought was a upstanding, man of his word,a person with integrity, trusted what he sold us ,the idea of a car that was supposed to be in tip top condition. *************, unreliable,I'm so furious at myself for not following my gut instinct, it was lies from bet go to the end,they **** about the fender bender, that the car was most probably in,coz there was double paint on plastic area infront ,that's y the sensor keeps going off when car comes to stand still,they(Jody and his manager Kent) said it was just a loose wire or plug,Jody didnt tell us about the oil sweat on engine,which we found out much later,there was problems with turbo,which we wasnt notified about,as well as oil separator..the car had cosmetic faults as well,which they fix so-so..the engine light went on 2nd time I went to fetch car,when I asked about it,Jody said if it doesn't affect the cars performance then theres nothing to worry about..nothing to worry about,on a Mercedes Benz a45??..go fly a kite!!.After 7 whole days of the vehicle being in our possession we returned it to bmw smg cape town.Now we battle with them to refund us.We talked to the pre owned manager ,Kent,but I guess birds of a feather flock together..now Absa Midrand harrases us the whole time about payment we have to do on a car we dont even have,its at bmw.why cant bmw sort out the bank,seeing that bmw arranged the financing.?anyway.. charletons.If any one think of buying 2nd hand ,ask for dekra or some sort of report on vehicle, we had to wait after we returned the car to find out that most probs on car was picked up in a report done by bmw independent party a few months prior to the sale,and we were not notified about it. if we had to know about even just the oil sweat,we would've walked away from the sale.To thing BMW one of the top car companies, sale people could be so heartless to con good people like us out of our hard earned money and still expect us to pay for what was fixed on the car(cosmetics)..we got hold of ombudsman ,n now we waiting on an outcome..next step would probably be legal action..
0
Replies (0)RB
MD
Magdaleen D
1 reviews | Active since Jan 2020
10 Oct 2020, 09:32
Good and friendly service
The service I received from Pumeza to have my helmet's sunviser fixed, was friendly and efficient, and her communication was exceptionally good. Just waiting to hear about the guarantee but have no doubt I will hear within 2 days as she always does. Thank you very much!
Helpful (0)
|Replies (0)MD
Magdaleen D
1 reviews | Active since Jan 2020
10 Oct 2020, 09:32
Good and friendly service
The service I received from Pumeza to have my helmet's sunviser fixed, was friendly and efficient, and her communication was exceptionally good. Just waiting to hear about the guarantee but have no doubt I will hear within 2 days as she always does. Thank you very much!
0
Replies (0)