DO NOT TRUST THIS DEALERSHIP!

PLEASE READ THIS BEFORE YOU DEAL WITH THIS BMW DEALERSHIP! I feel I am reasonably qualified to provide an unbiased and honest review of treatment by 2 different sales people at this branch, as I have previously owned businesses within the motor trade. I approached BMW East Rand a few weeks ago with interest in an expensive used vehicle they had in stock and had for over 6 months, I had a similar value BMW to trade in and was told by the salesman Tommy, that having spoken to his Sales Manager, presumably, Shane Frandsen, that as there was a ‘comment’ on the car, they could only offer R***xx. To give you readers some context, this figure was R300k less that many other dealers had offered, including other BMW main dealers. I did then trade that car a few days later for the higher price. A few weeks later, I decided to re-approach them regarding their same car, as they still had it in stock, this time with a different BMW car of mine of higher value, newer, lower mileage and with no comments. The salesman, Sam Mashigo, took me to his desk where he searched my car value and showed me that it had a trade value of R1,745,000. After Sam returned from speaking to his Sales Manager, I presume, Shane Frandsen again, he said he would need to call me later with a trade in price. I thought that was very strange for a car dealer to allow a customer to walk out the showroom, when he’s already indicated that he wants to ‘do the deal’. I could definitely ‘smell a rat’ here and therefore it came as no surprise when I received a call from Sam saying that the best they could offer was R645,000 UNDER THEIR trade value!! The car was perfect, no comments, only 25,000 kms and had BMW Motorplan for another 16 months. He tried to defend this insulting offer on the basis that my car was a ‘niche’ car and that another dealer had a similar car at a lower price and therefore that was their justification. Even though my car was a different colour and spec, with mine much more desirable. This is twice now in the space of a few weeks that I have been badly treated and severely ’Low Balled’ with ridiculously insulting offers. I would absolutely urge anyone considering anything they have to offer, that you do your homework thoroughly and get alternative trade in offers for comparison. It is unacceptable that a main BMW dealer continues to get away with this behaviour.