Pathetic service

Recently purchased 2023 BMW X3 in July 2024 . I took my car 2023 BMW X3 to BMW east rand Dalpark for tyre sensor malfunction. I was told that the sensor was ordered and my car will be fine the following day .the service consultant called my wife telling her to come fetch the car , upon arrival she was told the car maintenance plan is cancelled due to suspected impact damage in a Left hand side wheel which might have damaged that shock . We were never called to explain what the problem was and wat might be the way forward , however the conclusion was made without customer consent to cancel the motor plan . The reason mentioned is invalid since the car has been driving well with no issues . I am really dissapointed and stressed about this situation. The Worksop manager said I must pay for the repairs so to reinstate the motor plan . I never had any accident with the car since it was recently purchased in July 2024 with full motor plan . BMW South Africa this is how we are treated in the dealerships . No respect and communication to the customers so fourth , further more was told the magwheels are burnt and needs lousy 10k for repairs . Like how BMW