TM
Takalani M
Active since Dec 2018
2
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2 reviews17 months ago
Pathetic service
Recently purchased 2023 BMW X3 in July 2024 . I took my car 2023 BMW X3 to BMW east rand Dalpark for tyre sensor malfunction. I was told that the sensor was ordered and my car will be fine the following day .the service consultant called my wife telling her to come fetch the car , upon arrival she was told the car maintenance plan is cancelled due to suspected impact damage in a Left hand side wheel which might have damaged that shock . We were never called to explain what the problem was and wat might be the way forward , however the conclusion was made without customer consent to cancel the motor plan . The reason mentioned is invalid since the car has been driving well with no issues . I am really dissapointed and stressed about this situation. The Worksop manager said I must pay for the repairs so to reinstate the motor plan . I never had any accident with the car since it was recently purchased in July 2024 with full motor plan . BMW South Africa this is how we are treated in the dealerships . No respect and communication to the customers so fourth , further more was told the magwheels are burnt and needs lousy 10k for repairs . Like how BMW
0 replies
90 months ago
Dissapointed by Service
I am very disappointed with Oarkhurst insurance. I was involved in an accident where my new BMW 340i was damaged the mirror and left hand side front & rear doors.The insurance advised me to take my car to the non - approved BMW dealer and my Motorplan was cancelled.After my car was fixed they took it to BMW for Quality check and it failed. they don't wanna reinstate my motor plan sine they are not happy with the repairs done on the vehicle . they claim there are other external damages and the insurance doesn't wanna fix them . their accessor advised I put in another claim for those external damges which I dnt knw about and they are currently rejecting .Y where the damages not seen when I took my car to their preferred dealer for inspecten prior quoting .if my car was taken to BMW approved dealer none of this would have happen .Oarkhurst claims department told me that they don't work with BMW repair centre .so y are they covering me knowing that they dnt work with BMW approved dealer.i am so pathetic of this . I dnt have a motor plan now due to them.be warned other BMW drivers if you are covered by oarkhurst. The accessor insited all will be sorted and I am currently struggling paying for higher service bills which I wasn't suppose to . I tried explaining the to their resolutions department and their are as useless as their accessor .they dnt wanna listen to my story and kept on twisting it.
210 replies
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