3 months + to process a car claim is outrageous

On August the 16th, I took in my car because I was worried with it's acceleration. Later that day, im told my car was accidentally scratched and dented at the dealership. It's now November the 19th and nothing has happened. I've been unnecessarily patient but 3 months of waiting for my car to get fixed is beyond disrespectful. Being told "I'll check with them and come back to you" for 3 whole months must really mean I'm an idiot. Take accountability and fix the car,