Bad service

BMW Joburg City

I since took my car to BMW Joburg City for service last week Thurday. ( I regret ever doing that)

Till today i can't have my car

I have a service plan and I have a warranty plan. All this 2 service plan have paid for my car to be serviced. And I was still charged out of my won pocket. Which makes me wonder why do I have 2 policies for my car to be serviced if i will still be charged.

I was told I will have to pay R4400 when the car is ready, after running after them for days to check if my car was ready or not. Yesterday when I went I was told they didn't even start with it, today i went to collect my car but I still couldn't get it. The person who was assisting Me is not there.. I now got someone new who tell me I must R6000+ first before I get my car. I don't know what's the R6000 for because i was told about R4400, 2 of my service plans paid them and yet still I can't have my car it's been a full week and days today. I failled to attend my important family gathering because of this. I don't if am being taken advantage of or what's happening. I had a car before this and I have expenciced this type of service. Incompetence, lack of honesty. Charging rediculous amounts after service plans paid them . I will never support this dealership and I will never take my car to service with them. Worst service I have get.

I been patient with them for days till today still I don't have my car.