BMw MOBILE SERVICE ROTTEN

Here's the issue with supporting some black owned d businesses, they are quick to sell you a dream of how amazing their service is but don't back it up. I serviced my car with BMW_MOBILE SERVICE EMAIL RCMKHONTO@GMAIL.COM CONTACTS OF OWNER +27 73 955 8882and I regret it to this day. Not only did the owner insult me, his staff left my cars with more problems then it did. That I had to find another service provider to try fix damage done. Their service provided are minor and major services. Which includes a free diagnostic I paid for a major service and for brake pads total R4200, but all they did was check the engine oil, clean microfilter, air cleaner element. I may not know much about cars but I believe every single owner knows their own car better then anyone else, I may not know much about cars but a major service this service providers team took less then 2hours to complete. When I drove my car, there was a banging noise from the rear end, my car was jerrking and was struggling to get power. If I changed to gear 3, my baby was near switching off. I addressed this with the owner him selfhis team returned to check my car, only to find neglegance, they didn't tighten the rear brake pads, I informed of how it's jerrking to be told its not their fault my car decided to. Have issues after they serviced it, as they know how clients are they want to blame them I explained how I had to find another service provider due to how he chose to handle the situation and now I've needed to pay a total of R2500 just so my car can be some what in working condition, to have that other service provider straight tell me there is no way a major service was done on my car those people took advantage of me cause one I'm young secondly I'm a woman, there's no way what was done to me would have been done a man . I enquired about the free diagnostic that I didn't see being performed, owner replied with the free diagnostic is them diagnosing the car by looking over it checking the basics, if I want it to. Go through diagnostic machine I'll need to pay R1500. I must remember how I don't know anything about cars and note how his experience BMW mechanic for over 15years if there's issues with my car I shouldn't make it his problem, it's not his issue that I knew my car had problems now I want to blame his team. He continued to raise his voice and insult my intelligence, how the second service provider was the one who actually caused mybcar to have problems To later admit to his team did show neglegance and he can compensate me with 50% discount on my next service. I beg do not take your car to BMW MOBILE service. They give black owned businesses a bad name, they give legitimate, honest and reliable black business owners a bad reputation. Such businesses who dismiss, belittle you and make sure they make it a point to tell you how they couldn't give a damn about what you want to say once you've paid them shows they're pure definition of crooks, pure definition of lacking in customer service. I regret I repeat regret supporting this black owned business. I want my money back in all honesty I want to make this business known country wide until they actually close down if such means I'm bitter so be it but they took advantage of me worse disrespected me and not even apologized but told how I don't know what I'm talking about cause I have no experience with cars . Such black owned business make others who are authentic, true business professionals not ever be supported.