An experience that has put me off the BMW brand

What an utterly miserable service experience. I took my bike in for an inspection and service. Not once did I receive a phone call or update from this service department about any of my inquiries. I wasn't even notified that the bike was ready for collection. Every promise of "we'll call you/email you back" was met by days of waiting and no response. On top of the horrendous service, the 2 year warranty BMW sold me doesn’t cover mechanical wear and tear on the bike. An additional week of my time now wasted with a useless warranty claim, that I am ultimately not covered by. This is the last BMW I own in South Africa - I don't pay businesses to waste my time and money.