Active since Apr 2009
If you want to experience new lows of incompetence and poor service, just call MTN's call centre on 135. I guarantee: you will have to call back at least 8 times for the same problem; you will waste several hours of your time; AND as a bonus, your issue will still not be resolved. This is my experience, every time I have called over the last 3 years.
Bought a bed online - 1 week later I receive a message saying the bed has been delivered. - the day after the message I get a call from a delivery driver apologising that he cannot deliver the bed today as he has run out of time. - 2 days later (after a complaint) I get a call from Sleepmasters asking if the bed has been delivered. 10 days in total after ordering, no bed, no clue what is going on with this chaotic business.
I bought a Husqvarna lawnmower recently. The mower has wrong attachment. Repeated attempts at getting help from an authorized reseller as well as from Husqvarna directly have just been met with silence. Really disappointing to see a brand like this ignoring their customers.
Be warned, this business sells it's customer's data to other organisations. After purchasing from them, the have sold my data to Snapscan.
Purchasing a few floor plugs took: 10 days, 10 emails, 6 phone calls, a complaint and much frustration. This is a business with uninterested, unmotivated staff, that doesn't really want YOUR business.
Terrible Service. I paid for a licence disc renewal including the additional R200 to use this service. I received a receipt via the courier with no licence disc. On phoning I discovered there was a problem with the renewal, that should have been displayed to me, but wasn't. Now they want me to collect the re-issued disc in person, completely defeating the point of an online service. Not to mention that I paid extra for a service that I never received. Agreed with other reviewers, this is a ****. Beware!
Terrible Service. I paid for a licence disc renewal online including the additional R200 to use this service. I received a receipt via the courier with no licence disc. On phoning I discovered there was a problem with the renewal, that should have been displayed to me, but wasn't. Now they want me to collect the re-issued disc in person, completely defeating the point of an online service. Not to mention that I paid extra for a service that I never received. Agreed, this is a ****. Beware!
I eventually managed to cancel my non-existent order. My final question leaving Supersonic: Do Supersonic usually send out no communication to their customers? I have never done business with an organisation before that does not communicate anything at all. Supersonic Fibre: You are most welcome. Have a good day. I think their response says it all...
Signed up for internet. No order confirmation page, no confirmation emails, no answer on their call centre number, no response on their chat. If it looks like a sham and smells like a sham, it's probably a sham. I should have checked Trustpilot before placing my order.
Signed up for internet. No order confirmation page, no confirmation emails, no answer on their call centre number, no response on their chat. If it looks like a **** and smells like a ****, it's probably a ****. I should have checked Trustpilot before placing my order.
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