Bad servic

Good Day 

Hope you’re well. 

I am writing to formally express my dissatisfaction regarding the delay of my vehicle, which was brought in for repairs on 9th April 2025. At the time of booking, I was advised that the repairs would be completed in 2-4 weeks. However, despite several follow-ups, the vehicle is still not ready, and I have not received clear communication or valid reasons for the delay. This lack of transparency and failure to meet agreed timelines has caused significant inconvenience and disruption to my daily activities. I have been using uber for the past 6-7 weeks and when I came in on Wednesday the 21st of May 2025, I was advised that the Panel beater is waiting for King Price to supply the parts. My vehicle has been with the Panel beater for 8 weeks and I was told that they have not received the parts. This is beyond ridiculous. Upon having a conversation with Hope and Bongani on Wednesday they advised me that they’ll arrange a vehicle for me to utilise while I’m waiting for my vehicle. This was supposed to have been arranged on Thursday the 22nd of May, and none of them contacted me to advise on whether I should come collect. On Friday the 23rd of May 2025, I went to the Panelbeater again and was given excuses again, they promised me that the driver will come fetch me on Monday the 26th of May to collect the courtesy car. On Monday, I called in and was now blamed for following up, for coming in on Friday. And I was told that they’re doing me a “favor” by getting me a vehicle. It’s so sad how we are treated as black African woman, service standards should be adhered too regardless of gender, shape or the color of my skin.

To be inconvenienced to this extend and then be told that you’re doing me a favor is extremely ridiculous, even according to the Consumer Protection Act. While I was there on Wednesday the 21st of May, Hope confirmed that I’ll get a Polo, and now all the promises which a I expect a firm and realistic update on the status of my vehicle, including a confirmed date and time for collection. Additionally, I request a courtesy vehicle and a refund for all the expenses I have endured thus far. What measures are being taken to expedite the process?

If the matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant consumer protection authorities. I have been very patient, and it’s very sad that because I’m a black African female you’re not taking my requests or complaint serious  I look forward to your urgent response.