MS
Mpho S
Active since Jun 2013
7
Reviews
0
Industries
Reviews
7 reviews6 months ago
Bad service Dr U Ramkisson
I received an email from Dr. Ramkisson & the lady’s name was Alissa, very rude and unprofessional. I had an OP in February 2023 and had to do copayments, I literally just finished paying off the account only to find out that’s was the Physiothe****** and not Dr. Ramkisson. I explained this to her and she still proceeded to send my account to the attorneys, this was just unfair and unwarranted treatment from Alissa, she could’ve at-least called to advise ne of thd process. I was treated unfairly, this account should revert back and I will settle it. Now, the attorneys fees are ridiculous and the service is just appalling.
0 replies
10 months ago
Failure to deliver
Good Evening, King Price has once again failed to deliver on the expected date of delivery or completion of my vehicle repairs. I am a long standing client of King Price and this was my first claim ever and I’ve received the worst service ever. I wrote a formal complaint on Sunday the 25th of May and it’s very disappointing that, what was supposed to be repaired in 4 weeks took 14 weeks. For the first month I understood and adhered to the turn around times and I never complained or asked (King Price) to provide me with a courtesy car. I made it my sole responsibility to make alternative arrangements. The 2nd month I still did that, 14 weeks later I complained and my complaint was assigned to Yanteen. Yanteen advised me that my vehicle would be ready by the 20th of June 202, and I’m still waiting. The fact that I have to call and follow up is by far the worst. There’s no sense of urgency or client experience here. While King Price is to be blamed for all these delays. None of the SLA was adhered too, a claim that was supposed to have taken 2-4 Weeks took 13 weeks, how do explain that? I’m sorry but this is just pathetic to say the least. My complaint isn’t even fully addressed. Despite repeated assurances from your representatives and the service center, my vehicle has not yet been returned as of today, which is well past the agreed timeline. This delay has caused significant inconvenience. I respectfully request that this matter be addressed immediately. All my travel expenses to be reimbursed and the excess to be waived. I have paid my 3rd vehicle instalment and insurance without my vehicle. Please also provide a written response immediately outlining the reasons for the delay and a firm date by which the service will be completed. The letter I received from Yanteen doesn’t even begin to justify a 14 weeks delay. The least you can do is Waive my excess. I am sure this is a fair request considering that I have been completely patient, and I hope this complaint is escalated to a senior complaints manager as I have previously requested the escalation process and to date I have not received it. I hope we can resolve this matter amicably and look forward to your timely response. Kind Regards Mpho
0 replies
11 months ago
Bad servic
Good Day Hope you’re well. I am writing to formally express my dissatisfaction regarding the delay of my vehicle, which was brought in for repairs on 9th April 2025. At the time of booking, I was advised that the repairs would be completed in 2-4 weeks. However, despite several follow-ups, the vehicle is still not ready, and I have not received clear communication or valid reasons for the delay. This lack of transparency and failure to meet agreed timelines has caused significant inconvenience and disruption to my daily activities. I have been using uber for the past 6-7 weeks and when I came in on Wednesday the 21st of May 2025, I was advised that the Panel beater is waiting for King Price to supply the parts. My vehicle has been with the Panel beater for 8 weeks and I was told that they have not received the parts. This is beyond ridiculous. Upon having a conversation with Hope and Bongani on Wednesday they advised me that they’ll arrange a vehicle for me to utilise while I’m waiting for my vehicle. This was supposed to have been arranged on Thursday the 22nd of May, and none of them contacted me to advise on whether I should come collect. On Friday the 23rd of May 2025, I went to the Panelbeater again and was given excuses again, they promised me that the driver will come fetch me on Monday the 26th of May to collect the courtesy car. On Monday, I called in and was now blamed for following up, for coming in on Friday. And I was told that they’re doing me a “favor” by getting me a vehicle. It’s so sad how we are treated as black African woman, service standards should be adhered too regardless of gender, shape or the color of my skin. To be inconvenienced to this extend and then be told that you’re doing me a favor is extremely ridiculous, even according to the Consumer Protection Act. While I was there on Wednesday the 21st of May, Hope confirmed that I’ll get a Polo, and now all the promises which a I expect a firm and realistic update on the status of my vehicle, including a confirmed date and time for collection. Additionally, I request a courtesy vehicle and a refund for all the expenses I have endured thus far. What measures are being taken to expedite the process? If the matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant consumer protection authorities. I have been very patient, and it’s very sad that because I’m a black African female you’re not taking my requests or complaint serious I look forward to your urgent response.
0 replies
11 months ago
Bad Service
Good Day Hope you’re well. I am writing to formally express my dissatisfaction regarding the delay of my vehicle, which was brought in for repairs on 9th April 2025. I have been following up with Neville Minnie from King Price and to say his service is bad is an understatement. He has not kept even one of his promises. This has really me with no option but to formally complain. At the time of booking, I was advised that the repairs would be completed in 2-4 weeks. However, despite several follow-ups, the vehicle is still not ready, and I have not received clear communication or valid reasons for the delay. This lack of transparency and failure to meet agreed timelines has caused significant inconvenience and disruption to my daily activities. I have been using uber for the past 6-7 weeks and on Wednesday the 21st of May 2025, I decided to visit the Panel Beater (Northcliff BMW ARC) and they advised me that they are waiting for King Price to supply the parts. My vehicle has been with the Panel beater for more than 10 weeks now and I was told that they have not received the parts. This is beyond ridiculous. Upon having a conversation with Hope and Bongani on that Wednesday they advised me that they’ll arrange a vehicle for me to utilise while I’m waiting for my vehicle to be repaired. This was supposed to have been arranged on Thursday the 22nd of May, and none of them contacted me to advise on whether I should come collect. On Friday the 23rd of May 2025, I went to the Panelbeater again and was given excuses again, they promised me that the driver will come fetch me on Monday the 26th of May to collect the courtesy car. On Monday, I called in and was now blamed for following up, for coming in on Friday. And I was told that they’re doing me a “favor” by getting me a vehicle. It’s so sad how we are treated as black African woman, service standards should be adhered too regardless of gender, shape or the color of my skin. Then I called Neville Minnie to advise him of this incident, and he said he’d call me on Wednesday the 28th of May to arrange for King Price to issue me with a courtesy vehicle while I wait for my vehicle. Sad to say he didn’t even revert to me on Wednesday, Thursday I called him and he only gave excuses. He never returns call or call up give feedback, what kind of business is this? To be inconvenienced to this extend and then be told that you’re doing me a favor is extremely ridiculous, even according to the Consumer Protection Act. I expect a firm and realistic update on the status of my vehicle, including a confirmed date and time for collection. Additionally, I request a courtesy vehicle and a refund for all the expenses I have incurred thus far. What measures are being taken to expedite the process? If the matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant consumer protection authorities. I have been very patient, and it’s very sad that because I’m a black African female you’re not taking my requests or complaint serious I look forward to your urgent response.
106 replies
48 months ago
Complain
I have had my liberty endowment investment for mor than 15 years with no problems. Last year Eza Mlamla took over my profile & he introduced himself as my new advisor. Since then I have had endless problems which he has promised to resolve with no solution till this date. In October 2021 I requested a withdrawal and they closed my investment and paid the full amount into my account. When I brought this to his attention, he said he’ll resolve it. And apologised for the inconvenience. I then realised that they charged my account +/- R3000 or rather this amount is missing from my new account, he’s been trying to trace these fees for the last 5 months even to date I’m still waiting for him to account to these missing funds.I’m really frustrated by the level of service, if I don’t follow up with him,I don’t get any feedback. Please can you assist
74 replies
116 months ago
Bad Customer Service
<p>I went to the Vodacom in Sandton City to get my phone repaired and I can'y begin to describe how dissapointed I am in how I was treated as your client. Firstly my phone got damaged and taking it in was a smooth process however they didn't have any phones available for me while waiting for mine to be fixed. Which wasn't a problem. they took my phone in for repairs and after3 weeks I received an sms confirming that my phone was repaired & ready for collection and there I was gladly get to the shop to collect my phone. When I get there I get told that my phone is BEYOND repairs. Unbelievable, so I ask the consultant why the sms said it repaired, he says it's a system generated message. "So much for customer service" So I ask him what I need to do, then he said I must speak to SONY there's nothing they can do about it. Firstly my phone was bought at Vodacom, I pay my contract every month, I pay Vodacom, I am still on a contract, they debit my account for a phone that's beyond repairs. I asked if it's still under warranty, he said YES. So really I am actually veryfrustrated. I need this complaint to be resolved. The contract I have is with Vodacom, the phone is yours, I have norelationship with Sony. Please give me feedback. </p>
53 replies
116 months ago
GREAT SERVICE
<p>I visited the Morkels in Wynberg and was assisted by a gentleman by the name of Elliot. He assisted me to purchase a bedroom suite, that I had seen on the paper. When I visisted their branch it wasn't in stoke, not only that the shop didn't have it. He arranged for it to be delivered to his store, there after he called ne to come see it when it was delivered. I went, saw it and was happy with it. I went ahead and purchased it. Which was a smooth process I must say. Often when I go to Wynberg I never expect this kind of service as it's in Alex "mass market" and the staff is really not interested. I must say Eric changed my whole perception on service in that area, he kept me informed on everything. May he get the recognition and reward for delivering this kind of service. Thank you </p>
53 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)