Disappointing and *********** service

Absolutely disappointed with the level of service that I have received from BMW sandton. I took my vehicle for a service in the first week of Jan 2025. Upon collecting I noticed a few dents/scratches on my vehicle. I called in immediately to inform them of this. They took no action, besides saying they will look at the footage, as no checks where done on my vehicle upon taking it in. They then send me a video a few days later, starting the dents where there, however the video sent did not even cover the area in question. I went in to view the footage and they admitted that the dent isn't visible. I've requested them to come and look at the dents and they did not bother to. I was then referred to Ayanda, the manager, who is Absolutely no help and made no effort to resolve the issue, to date she is waiting for footage from IT. I have called her on numerous occasions and she has no feedback. I have emailed the Principal Mike, on 3 occasions, he hasn't bothered to respond, I have called on numerous occasions to speak to him, but he is never available. I cannot believe that this is the service that I have received from a luxury brand such as BMW. I have to have scratches on my vehicle whereby they cannot tell me if it was there prior to me taking my car in, as this is what they have been investigating for over a month.