Terrible service from BMW Sandton and False accusation to have car rebuild

Terrible service from BMW Sandton and False accusation 07/04/2025 Monday - I booked my vehicle in with BMW/Mini Sandton for a service, Drive train error and also a smell of Antifreeze inside the Cabin. 08/04/2025 Tuesday – I received a update – Dump Valve gasket torn, Radiator leak. warranty claim Submitted and parts ordered. 09/04/2025 - 11/04/2025 - I had to follow up from my side daily - No update from Service advisor unless i call to request an update. 12/04/2025 : @ 16h26 To Zandile -

 Phillip Van Zyl <phillvz@gmail.com> AttachmentsApr 12, 2025, 4:26 PM to Zandile Hi Zandile I am driving my car today @ 16h21 12 April 2025 after i got ir back from service and repairs yesterday 11 April 2025. Their is a bad turbo lag which wasn't there before and my car performance is also not correct. There is still a gear hesitation when coming to nearly a complete stop. Please can we have the car back in thr workshop to see whats wrong. 24/04/2025 - NO update/Email response or Call from Zandile since email i sent on 12/04/2025 - 24/04/2025 - 21h00 i am driving from the O R TAMBO airport after dropping family members to return home after family funeral – Drive Train error popped up – I pulled over as vehicle lost power. I switched the vehicle off. Waited a few minutes restarted the vehicle and error was gone, Drove home. 25/04/2025 - 06H45 started vehicle to drive to work and very strange loud noise came from the engine. Turned vehicle off and used alternative transport to work. Entire day i have been calling BMW SANDTON trying to speak to Zandile and Ayanda, NO LUCK no return calls just an email @ 15h37 After calling again, i was told to call BMW On Call to come collect the vehicle by Ayanda, I was promised by Ayanda that my vehicle will be attended first thing Tuesday 29/04/2025. 29/04/2025 @ 09H18 – I called to find out what is happening with my vehicle, NO update my vehicle hasn't been allocated to a Service advisor yet. 29/04/2025 @ 12H47 – I called again as i saw on my Tracker that my vehicle hasn't even been started or anything. I was advised that my vehicle was just allocated to a technician and he will do a Diagnostic on my vehicle. NO UPDATE FOR THE REST OF THE DAY 30/04/2025 - 12H22 – called BMW to get an update on my vehicle, left a message with reception for Ayanda or Zandile to call me. 01/05/2025 - Public Holiday 02/05/2025 - I called BMW at 10H51 11H02 11H11 11H21 – Finally, someone answers call left message for Ayanda/ Zandile 12H04 – No Call I called again – I advised Zandile that i see on my Tracker that my car wasn't driven or started since 30/04/2025. I was advised by Zandile that since 29/04/2025 they only did diagnostics on my vehicle, and they couldn't test drive my vehicle as the fuel in my vehicle is too low and they need Authorization from ME to pour R300.00 petrol in my vehicle to test drive it. I said i will come there. All of a sudden after the call ended my vehicle was turned on and started. 12H45 - I arrived at BMW Sandton and i was told that the Workshop manager will go with me on a test drive with me so i can show him was vehicle is doing, I poured fuel in the vehicle and went on a test drive. Drive train error light didn't come on but I pointed out to the Workshop manager that the performance for a 225KW vehicle is not up to standard and I pointed out to him the funny noise coming from the Turbo while the Turbo was boosting, Workshop Manger tell me its normal, i advised him that it isn't and i never heard the noise. The workshop manager tells me that well the car is nearly out of Warranty and i mustn't expect BMW to rebuild my car or replace any parts cause the warranty is nearly out and people make things up to have parts replace, I TOLD HIM It's not the case. We got back to the dealership and i told Ayanda i am not Happy with the feedback from the Workshop manager or his attitude towards me and for the fact that he told me i want my car to rebuild by BMW. I went to Zandile desk and told her I am still not happy with the performance as the car is Lacking power for a JCW 225kw car. A total stranger sitting at Zandile desk then rep**** and said” I drive the same car and mine pushed me back into the seat, so clearly something it wrong, I rep**** and said YES, since you guys worked on my car the performance is not up to standard, I then went to Ayanda and told he was the Stranger said and that i am not happy with the Work shop manager attitude towards me and my complaint. Ayanda told me to take the car and drive it, and she will arrange for me to drive the Vehicle with someone from BMW Technical department on Tuesday 07/05/2025 - As they will know what's wrong. Zandile walked me out to my vehicle and tell me the best is for Technical to get involved as BMW wont rebuild my car for me as the plan is expiring in 7000km, I rep****, I don't want my car rebuild, i want my car fix to the way it was when it came in and they worked on the turbo. My car was called from the workshop and I took my vehicle and left. Driving home I heard something rattle inside the vehicle and underneath the vehicle there was a flapping noise, i first ignored it until it got worse at higher speed, I lifted the arm rest and saw 10 *****s/Bolts in the Centre consol. I drove straight back to BMW Sandton. I arrived at BMW Sandton and walked straight to Ayanda and called her to my car and showed her the *****s/Bolts, Ayanda advised me it must be something they didn't secure, the called workshop, I looked under the vehicle and saw the belly pan cover it loose Ayanda took my vehicle down to workshop and had it sorted, it was treated as nothing urgent and as if it's just a normal useless complaint. 05/05/2025 - I called BMW South Africa and logged a complaint about my poor service with BMW Sandton and a friendly lady by the Name of Fancy Moeketsi assisted me - BMW Joint CIC Case: 8103179793, Service Dissatisfaction; New Defect - I explained everything to Fancy and send her all correspondence and pictures of the loose belly plate and *****s. Fancy advised me she will take it up with dealership. 07/05/2025 - The day i was supposed to test drive my vehicle at BMW Sandton with a gentleman from Technical i waited for Ayanda to call me to tell me when I must come to the dealership with my Vehicle, I never received a call from Ayanda until 11H30 to advise me that She spoke to technical and they Authorized for my vehicle Gearbox Oil to be changed and see if it improves the issues and eliminate it, I then said to Ayanda i hope they will change the Gearbox Oil filter also then cause, Once can't change oil without Oil filter, what if the oil filter is blocked? Ayanda advised me she will investigate it, but Technical approved a Oil change. I also said to her, that with the Oil change they need to retrace their steps and look at the work they did on the Turbo gasket and around it it it makes sure all is secure and Tigh as i can still hear a funny noise while driving and the turbo is ****ling up. I reminded her about my cousin who drives Mini in the UK, and he also told me after i got my car back from the Service and radiator repair that it feels like my car has a Turbo from 1980’s. @ 16H41 – Fancy called me from BMW Head office regarding my complaint and Fancy advised me that she battled the entire day to speak to Ayanda and Zandile and just spoke to Zandile and the response from Zandile was” we had done all diagnostics on the vehicle and drove it and can't find anything wrong with the vehicle, Client must get a second opinion on his vehicle” I WAS SHOCKED AND EVEN MORE FANCY, I Said FANCY: Does the left hand not know what the right hand does at BMW SANDTON?? I said to Fancy I got a call from Ayanda at 11H30 my vehicle is booked in for Tuesday 13/05/2025 at BMW Sandton for a Gearbox Oil change, Fancy couldn't even answer me the way she was shocked. Fancy advised me that she will keep the case open and work on it again on Tuesday 13/05/2025 - The service I received is absolutely appalling, Ayanda doesn't know what Zandile does or says, and neither does she know what the Workshop manager does or says. Even a friendly salesman from MINI told me that he can even hear my car performance is not up to scratch and I should insist that Kenny works on my car. I feel intimidated by Sandton BMW service department because i am raising a issue with my vehicle after they worked on it and they make me feel like i want my car rebuilt under Warranty before the warranty expires. ALL I AM ASKING FOR IS DOING A PROPER CHECK ON MY VEHICLE ESPECIALLY WHERE WORK WAS DONE AROUND THE TURBO AND MAKE SURE ALL IS CALIBRATED AND ALL PIPES IS SEALED AND TIGHTHEN PROPERLY, THE POWER OF MY CAR IS NOT LIKE A CAR WITH 225KW.