BMW On Call/ BMW Tires stock keeping

Good day BMW South Africa. I hope that this DM finds you good.

I am very concerned with your after sales. I have been driving BMW from 2013 F30 and currently have a 2023 G20 Mzansi Edition and M3 Competition G80 M xDrive in my possession . 1. Your tires mainly Pirelli’s are no where to be found to a point that your dealers also do not keep stock of them. The question begs, in case of an emergency what do your BMW customers do? Do they bolt/uber (ehail) to their next destination because you do not have stock of tires and i have to order to only get the tire tomorrow?

2.On my way to the Eastern Cape and i hit a pothole do i need to book a hotel/guest house at Bethlehem so that tomorrow i can be close to that nearest BMW where my car is taken to all because that all your dealers have no tires in stock? That makes driving a BMW an inconvenience.

3. I do not even want to start with your BMW On call assistance that has no help. Yesterday i had a tyre problem where the M3 with only 5000km’s on it had a tire burst (no pothole or bubble on the tire) on the N12 near Rondebuilt Boksburg. I advised my wife to drive with the flat tire to Boksburg BMW hoping that she will get assistance, mind you we reside in Witbank which is roughly 100km’s apart. BMW Boksburg like all the other BMW Dealers did not have the Pirelli tyre. I then called BMW on call to assist with a loan wheel (which i have always been assisted with the F30 and once where i fought with the G20 to have the loan wheel). The BMW on call agent was quick to say that there is no loan wheel and cannot assist. I then asked for the Manager. The Manager was also very quick to tell me that BMW on Call is not an “insurance policy” and since the car is at the dealership then i will not be helped and my wife will be left stranded at Boksburg and we must see to ourselves how we going to get her back at Witbank.

Mind you that i have had BMW on call driving from Lydenburg MP to come assist me in Kriel with a loan wheel back in 2017 but now all of a sudden that services is redundant.

The question than begs if the dealership has no tire spares, the car is broken down on tire puncture and BMW on call cannot give out a loan wheel then what exactly needs to happen?

The call to BMW ON call happened yesterday (22/01/2026 at around 14h00.

Right now at this very moment, i am disgusted with BMW and actually asking myself why i am driving a BMW after 15 years of loyalty to this best brand. The after sales leave a bitter taste honestly.

Your swift response will be highly appreciated.