SS
Simphiwe S
Active since Sep 2017
9
Reviews
0
Industries
Reviews
9 reviews3 months ago
BMW assist/BMW tires stock keeping
Good day BMW South Africa. I hope that this DM finds you good. I am very concerned with your after sales. I have been driving BMW from 2013 F30 and currently have a 2023 G20 Mzansi Edition and M3 Competition G80 M xDrive in my possession . 1. Your tires mainly Pirelli’s are no where to be found to a point that your dealers also do not keep stock of them. The question begs, in case of an emergency what do your BMW customers do? Do they bolt/uber (ehail) to their next destination because you do not have stock of tires and i have to order to only get the tire tomorrow? 2.On my way to the Eastern Cape and i hit a pothole do i need to book a hotel/guest house at Bethlehem so that tomorrow i can be close to that nearest BMW where my car is taken to all because that all your dealers have no tires in stock? That makes driving a BMW an inconvenience. 3. I do not even want to start with your BMW On call assistance that has no help. Yesterday i had a tyre problem where the M3 with only 5000km’s on it had a tire burst (no pothole or bubble on the tire) on the N12 near Rondebuilt Boksburg. I advised my wife to drive with the flat tire to Boksburg BMW hoping that she will get assistance, mind you we reside in Witbank which is roughly 100km’s apart. BMW Boksburg like all the other BMW Dealers did not have the Pirelli tyre. I then called BMW on call to assist with a loan wheel (which i have always been assisted with the F30 and once where i fought with the G20 to have the loan wheel). The BMW on call agent was quick to say that there is no loan wheel and cannot assist. I then asked for the Manager. The Manager was also very quick to tell me that BMW on Call is not an “insurance policy” and since the car is at the dealership then i will not be helped and my wife will be left stranded at Boksburg and we must see to ourselves how we going to get her back at Witbank. Mind you that i have had BMW on call driving from Lydenburg MP to come assist me in Kriel with a loan wheel back in 2017 but now all of a sudden that services is redundant. The question than begs if the dealership has no tire spares, the car is broken down on tire puncture and BMW on call cannot give out a loan wheel then what exactly needs to happen? The call to BMW ON call happened yesterday (22/01/2026 at around 14h00. Right now at this very moment, i am disgusted with BMW and actually asking myself why i am driving a BMW after 15 years of loyalty to this best brand. The after sales leave a bitter taste honestly. Your swift response will be highly appreciated.
0 replies
3 months ago
BMW On Call/ BMW Tires stock keeping
Good day BMW South Africa. I hope that this DM finds you good. I am very concerned with your after sales. I have been driving BMW from 2013 F30 and currently have a 2023 G20 Mzansi Edition and M3 Competition G80 M xDrive in my possession . 1. Your tires mainly Pirelli’s are no where to be found to a point that your dealers also do not keep stock of them. The question begs, in case of an emergency what do your BMW customers do? Do they bolt/uber (ehail) to their next destination because you do not have stock of tires and i have to order to only get the tire tomorrow? 2.On my way to the Eastern Cape and i hit a pothole do i need to book a hotel/guest house at Bethlehem so that tomorrow i can be close to that nearest BMW where my car is taken to all because that all your dealers have no tires in stock? That makes driving a BMW an inconvenience. 3. I do not even want to start with your BMW On call assistance that has no help. Yesterday i had a tyre problem where the M3 with only 5000km’s on it had a tire burst (no pothole or bubble on the tire) on the N12 near Rondebuilt Boksburg. I advised my wife to drive with the flat tire to Boksburg BMW hoping that she will get assistance, mind you we reside in Witbank which is roughly 100km’s apart. BMW Boksburg like all the other BMW Dealers did not have the Pirelli tyre. I then called BMW on call to assist with a loan wheel (which i have always been assisted with the F30 and once where i fought with the G20 to have the loan wheel). The BMW on call agent was quick to say that there is no loan wheel and cannot assist. I then asked for the Manager. The Manager was also very quick to tell me that BMW on Call is not an “insurance policy” and since the car is at the dealership then i will not be helped and my wife will be left stranded at Boksburg and we must see to ourselves how we going to get her back at Witbank. Mind you that i have had BMW on call driving from Lydenburg MP to come assist me in Kriel with a loan wheel back in 2017 but now all of a sudden that services is redundant. The question than begs if the dealership has no tire spares, the car is broken down on tire puncture and BMW on call cannot give out a loan wheel then what exactly needs to happen? The call to BMW ON call happened yesterday (22/01/2026 at around 14h00. Right now at this very moment, i am disgusted with BMW and actually asking myself why i am driving a BMW after 15 years of loyalty to this best brand. The after sales leave a bitter taste honestly. Your swift response will be highly appreciated.
0 replies
38 months ago
LG Fridge
If you planning on buying Electrical Appliances refrain from purchasing anything endorsed with LG. Good electronic stuff until you have you experience problems and your warranty is still active. I bought a LG fridge last year July which just stopped working on the freezer side. I logged a call with LG and they sent through their technician after 6 days from call entry (imagine the food inside). After 6 days the technician comes and says it is fixed. I ask the technician what was wrong and he says ‘ah it was just a small thing’, in my mind i say if it is a small thing surely i too can do it so i ask the technician to take me through the steps so next time I won’t have to wait for 6 days and have food spoiled, he then changes and says “nah bafo it is actually a long process”. Fast forward to Tomorrow and the ice dispenser has no ice, everything we had bought on the day has melted down. Quick thinking we buy a chest freezer (my cost). I then log another call with LG to help me out as the fridge is still not working, LG says i have to log another call and get a new job card number as this one is closed. How is it closed without you calling the customer for satisfaction? No problem, a new ref number is created, after 5 weeks of back and forth and me living without a fridge, each consultant telling me that “i am doing my best to resolve your matter.” Nothing is being done up to a point i spoke to Amos who is the service manager who promised me on friday (03/03/2023) that “If your fridge is not repaired by Thursday (09/03/2023), i will replace your fridge and my word is bond, i will replace your fridge” It is Wednesday (08/03/2023) and i see that there is no chance they will fix in one day what took them a whole six months. I call Amos and he is no where to be found, he is not answering his 011 number, and he gets my messages but does not respond to me or the consultant trying to liaison me with him. I have made peace R22 000 has gone down the drain in 8 months exactly and LG does not care or flinch about it. Thank you i’ll continue with SAMSUNG, LG was my wife’s choice anyway.
53 replies
40 months ago
MTN IS A SCAM!!
MTN is a scam. Before you join MTN think about this. Their Call Center is not taking calls on 135 it says "Your call cannot be taken at this stage" this is from 5 December 2022 (I started calling them on this day atleast 3 times a day, EVERYDAY). They social media page does not respond to texts, no matter how hard you try get their attention. I have a 40GB (20GB day and 20GB night) contract with them, their uploaded me with 20GB Data on the 12th of November 2022 and it lasted 4 hours, again on the 12th of December 2022 i was accredited and atleast this time it lasted 6 hours and it was gone. On my other contract i get accredited with 60 Anytime Minutes (i made a 10 minutes call and the 60 minutes was up. I give a standing ovation to MTN South Africa their are the epitome of corrupt. But i learned my lesson and good thing both contracts are up and on both i was on a Month-To-Month contract. I will cancel them both and Port with my number to VODACOM. Been with MTN from my first phone back in 2003. Imagine if i had just taken out the contract ke? Have to separate myself from this toxic relationship.
0 replies
57 months ago
Highveld Mall MTN NightMare!!??
*Deep sigh* where do i start? So i took up the iPhone Pro 12 Max on contract upgrade with MTN in April (been with them since 2012 on contracts) and after 2 months of having the phone it started giving problems where it would just switch off when removed from charger and could only be used when on charger. Also it would just switch it’s volume down while on a call or playing music. As i thought this was a technical fault on the device i decided to take it back to MTN late June. I sent the phone back and was told that i need to switch off Find My iPhone (fmi). After explaining to a Gugu at Highveld Mall MTN that look how can i switch off this fmi when I don’t have a phone to do that and the phone i am bringing here does not work without a charger? I was told i must “make a plan and get someone who has an iPhone so i switch it off or take this phone to Hi Fi Corporation coz they do it at a fee”. I then asked if Hi Fi Corporation does this at a fee and they are not in the business of cellphone selling than why am i at MTN and why should i pay a fee when i am sending the phone to you. My resolve was simple, if HI Fi Corp can do it then so can Highveld Mall MTN do it but i am not going to pay anyone for this. I was told to suit myself. Fair enough. I then came the following day with my phone fmi switched off. I was told to bring the invoice i bought the phone with. I explained to the very same Gugu that look i had just moved places and it will be very difficult for me to find that invoice, however, i got this upgrade here at Highveld Mall MTN when Walter was still Store Manager. She gladly responded “well Walter doesn’t work here anymore and he is at Region now so i need that invoice”. I went out the store and had to call MTN repair center and find out if it is true that without the invoice the phone cannot be booked in for repairs to which they replied yes it can be booked in and the store knows how to. I then rushed back to MTN Highveld Mall to try book it in and explain that MTN repair center says it can be booked. After almost 2 days the phone was booked in by the same Gugu. A week after (2nd week of July) i then call MTN Repair Center trying to get progress feedback on my phone it came as a shocker that the phone was wrongly booked and was on the verge of being sent back to MTN Highveld Mall which i had to fight and Walter (MTN Regional Manager) intervened. Each time i called MTN Highveld Mall they had no feedback regarding the phone and would tell me to call this one or that one or heaven knows who next to call. 4 weeks in it i called MTN Repairs Center and they told me that the has been an attempt to rebook the phone on the 16th of July however that attempt failed and the phone is not at the disposal. I was now fuming. I called Highveld Mall MTN and spoke to a Wonder (Store Manager i stand to be corrected of the name) he then told me that my phone was sent back and the was a crack on the screen but he did not know why the phone was worked on because the phone was wrongly booked. I then asked but where is the phone right now?. Of which he said it is with Walter. I called Walter. And Walter adviced me on what needs to happen next. Now this is where it gets interesting, remember the phone is now cracked because according to Wonder MTN repair center had tried to open it. Now all of a sudden nothing can be done because fmi is active. But how? So i send Walter emails confirming that fmi is inactive. Wlater cannot help me switch off fmi because he “does not use an iPhone”. My question now is, what needs to happen? If you are reading this and want no hassle in your life and want to buy an iPhone i beg you do not buy it at MTN they service is not only poor but disgusting to say the least. If you need to upgrade go to iStore and upgrade there reason being of you could not switch off your fmi they would assist you and do it for you. MTN stores are just a fluke and this is my last contract with them NEVER EVER NO MORE! I get better service at a Pakastani shop taking my iPhone 6s Plus and iPhone 5s for repairs. This MTN thing is just plain garbage. No customer satisfaction and clueless people at your service. If you are reading this do the right thing do not even think of taking out a contract phone via any MTN dealership (sorry to paint them all with one brush but hey they all got the same training manuals on customer interpersonal relationships).
0 replies
60 months ago
Secunda Panelbeater deserves No rating. 1 start is too much for them
Whatever you do or your insurance advises you do not send your car to this panel beater. I repeat. DO NOT ALLOW THEM TO SEND YOUR CAR TO THIS PANEL BEATER. Secunda Panelbeaters are a waste of oxygen and i am not quite sure that they are in a business of fixing cars or actually in storage business. Johann always promises to call back but never does. The Toyota Hilux GD6 was taken in for key repairs as i had lost mine and no spare key was available. Long story short it is 4 months in it and i am still waiting. Each time i call i am told that this Friday they will receive keys. It is friday today and i called they said they have a problem with the supplier but definitely next Friday. These guys are a joke even a 1 star rating is too much for them they deserve NO Rating at all.
0 replies
94 months ago
Bad Customer Service
Good day Steers i want to take this opportunity and inform you on what is happening at Steers Highveld Mall (Witbank): On Friday (20/07/2018) at around 18h00 i went to Steers to order a Mexican Burger and a Mighty king steer. I received my order and after driving about 10km's to enjoy my meal i had to discover that the Mexican had no guacamole and Mighty king steer had only 2 patties. I then drove all the way back to Highveld mall steers to try and have the matter resolved (order number 157). I then asked the lady to print out my slip, which she did, and observe if what the slip is saying and what i actually have corresponds. To her surprise she then found that i have been done wrong and asked Cecilia (if my memory serves me right) who is the chef that who has done order 157...the chef replied saying she doesn't know. The lady then asked if they can remake the 2 burgers to which the chef replied with a NO! She is closed and if anyone wants a remake they must come do it themselves. This is where it gets interesting: The lady helping me than took out a patty, opened my burger and placed it on top as to make a Mighty king and then took out guacamole and whopped it on top of the Mexican...Right in front of our eyes. I then asked for a manager and i was told there is no manager on shift...This was when i told the lady it is fine she can have my order, i cannot eat that after seeing what Steers actually does when you return stuff...Did i mention that the lady was cleaning the griller/stove when she handled the food?...I was a lover of Steers Mighty King Steer but now rest assured me and Steers never no more. Sorry it had to end like this but your stuff is dipecable!
53 replies
104 months ago
great feedback
I have to commend Thabani Mtshali on the effort he makes. Thank you for going out of your way and ensuring that Discovery policy holders are satisfied and they complaints are resolved. You single-handedly ensured I do not regret taking a policy with Discovery, if it was not for you i would've been looking for another Insurance company.
61 replies
104 months ago
No One Takes Accountability
Discovery Insure Call Center agents are really terrible at handling claims. I had an accident on the 2nd of September in Illovo Amanzimtoti and notified discovery (mind you Discovery has a DQ track whereby their get notified when there is a collision or any harsh impact that happens to your vehicle but for some odd reason i had to call them for assistance - what is the point of the DQ thingie again?). Discovery authorized some towing services which was on the scene to tow my car yet two days in the week when i called to track the progress of my claim Discovery did not know where my car was placed because there is a 'third party' which takes the car to the assessor spot. Miraculously my car was found at Inanda. Sheridan Luckay was appointed to handle my claim yet he is never available/always on a call when i call to try track the progress. Now we heading to the weekend of the 23rd of September (3 weeks into the claim) yet my car is still in Inanda Durban because Sheridan is awaiting his 'Manager' to authorise the transportation of the car from Durban to Trichardt Mpumalanga. My question is, what was done in the whole 3 weeks of my claim? NOTHING, apart from it being assessed only which takes just 3 days to have the assessment report done. Enough about that. Emergency Courtesy Car Hire: Discovery promised me that in an event of an accident and should i need a car then they would give me an emergency courtesy car which is valid for 3 days (partial reason why i did not take up the option of a courtesy). But now Discovery books the car with Avis Arbour Crossing Amanzimtoti for ONE day....ONE day. I call Discovery regarding this and they said they will amend it and nothing was done. Avis doing the right thing they deducted the amount from the fee i had to pay when picking up the car which amounted to R1 316,08 (One way fee added to that because i took the vehicle in Toti and bringing it back to Secunda - I still do not understand why on Earth i am paying for that but anyway someone needs to be crooked right? Right). I call Discovery to ask about this and they say "no it is not their fault but it is Europ assist car hire fault as their are not responsible for any car hire". My qestion. Am I paying Europ assist or Discovery? I have a policy with Discovery and not Europ assist. Angingeni lapho mina Discovery need to sort out their issues with that Europ assist and not tell me about them. Enclosing: Discovery should please take accountability and do what you need to do to satisfy your policy holders instead of passing the buck and giving me uncalled for explainations about people i know nothing about. I pay my debits in time and i will pay my excess when collecting my car so please yall too must play yalls part.
61 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)