Terrible service

Took my car to Auto Bavaria Midrand due to vehicle malfunction. Despite sending them pictures and video footage of the problem, today I was told that they can’t assist and I should collect the car after it had been at the dealership for 3 day. The advice I was given, take more footage. They couldn’t even offer a loan vehicle. The issue was even escalated to customer service and nothing was done! How much footage is enough footage for something to be done. Been fighting them since last year July and still nothing. Paying an arm and a leg for nothing