2 months and no tyre still

Your guys are only good when they want a deal, the after service is so f'n pathetic, my family has been with BMW for the last 40 years and the fact I have to beg for an update, my tyre blew on the 4th of December 2025 and to date I don't have any update on a replacement, because it is for an EV I cannot source these tyres besides through BMW, I was told it would be here in 2 weeks and 2 months later nothing, they guy who sold me the car doesn't come back to, also my locknut was not present, I am not sure if it was missing from the start or they took it after the service but I brought it to their attention, also something that is being ignored. Maybe BMW isn't for me anymore, never had such poor service.