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Lee R

Active since Jul 2017

20

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0

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20 reviews

2 months ago

94 hours and still no idea

It is extremely frustrating when your own call centre cannot give you an update. Since Saturday night, our fibre has been down and since Saturday I've been told they cannot assist as it's being dealt with. Every day it's the same response, it's being dealt with...okay when? 92 hours and no one knows what's the issue or if and when it will be fixed? I'm honestly thinking about migrating to another service provider, including my business and personal contracts

1 reply

3 months ago

Dormant Account handed over

I received a collection notice for a card that i have no access to, and when I tried to get info, I get transferred over and over again, but apparently the system reactivated a dormant card and i get handed over (the card doesn't show in the home page, to find this card you need to go into settings, and then select cards to view this "inactive" card) don't get how I owed monies to a dead account but anyways. When you give the agent the last 4 digits, they cannot find it, and when i was told to get the full card number, they ended the chat seeing as it is home time now. Imagine, my spotless record tarnished for a system glitch that Standard Bank can't help me fix. Pathetic honestly.

5 replies

BMW Supertech PMB

6 months ago

2 months and no tyre still

Your guys are only good when they want a deal, the after service is so f'n pathetic, my family has been with BMW for the last 40 years and the fact I have to beg for an update, my tyre blew on the 4th of December 2025 and to date I don't have any update on a replacement, because it is for an EV I cannot source these tyres besides through BMW, I was told it would be here in 2 weeks and 2 months later nothing, they guy who sold me the car doesn't come back to, also my locknut was not present, I am not sure if it was missing from the start or they took it after the service but I brought it to their attention, also something that is being ignored. Maybe BMW isn't for me anymore, never had such poor service.

0 replies

7 months ago

Do not trust Cartrack

My 3 year package was up in September, I put my notice to cancel since July, via email and telephonically. To date they are still charging me and have been ignoring my mail about cancelation and refunding the months they debited. Do not take a contract with these guys, also if your tracker is draining your battery, and you're still under contract, they will charge you for coming out, and if they deem it's not their fault, they will charge you double. Also, when they did try signing me up, their salesman harassed me nonstop but after the deal was done, no after service.

1 reply

13 months ago

*******

Disappointed, I had an issue with their blender and returned it the day after I bought it, instead of a swap, they said they will issue a refund and I must pay again, this was on the 3rd of July and today no refund, they stole R1299.00 and refuse to respond to me and acknowledge my emails now. I'm going to pursue the legal route due to this. Not everyone can waste an additional R1299.00

0 replies

14 months ago

Wrong Number

*********** staff, they constantly harass me, calling the wrong number, and no matter how many times I tell them it’s the wrong number, they have an attitude saying it is the right number. You would think I would know my own name. Pathetic service, I feel like closing my own account due to the harassment.

1 reply

14 months ago

Pathetic service and turn around time.

Pathetic service and turn around time. On the 08th of April 2025, my account was hacked and monies taken out, I still don't get how they managed this as if I do any online transactions, even something as stupid as a R10.00 charge, I have to approve but these guys went to town with my account, and out of the 5 transactions, I only received one sms 20 minutes after everything was ******. I've been messaging the ***** department and they honestly don't care, they said initially 4-6 weeks then after 4 weeks, 4-9 weeks, we are now on week 11 and they still don't care. They allowed the ***** to happen, how do they bypass 2fa if not allowed by someone on the inside, also mainly used this card outside the Nedbank atm at Hayfields. Now and then every so often I get a sms that my card is being used should, and if they report it as *****, where were these messages when they were trying big amounts at first, they tried several amounts until they finally got to ***** from me, honestly once this case is done I'm changing banks, we've been with them for years and this is how they show we matter, take note this is a business account as well, theirs no priority to protect businesses, this is pathetic, imagine individuals, why would they protect smaller accounts?

0 replies

King Price Insurance

16 months ago

Heartless

Worse people to deal with, their lawyers bully you, even though you state you are a small company, they do not care, they want my only driver for 2 days and a representative for the company for an incident 6 years ago. might as well just close my doors due to their disregards

3 replies

17 months ago

*******ly debiting my account

Honestly the worse Rental Finance to deal with. Capitec Rental Finance has ********ly debited my account on 4 seperate occasions this month, and after pleading to stop my debit order after the 2nd time they have ignored my emails since and deducted a further 2 times. Definitely not someone you want to have access to your account.

2 replies

18 months ago

Refuse to cancel my service

Pathethic service, I was moving houses and had a query, they didn't answer so i took a contract with Vodacom and asked to cancel, they take 5-12 hours to reply at a time, on the 5th try trying to cancel, clearly they are doing this delibrately, if any monies come off my account i will sue you guys as i have an email as well stating i wanted to cancel my account.

0 replies

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2 Star

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1 Star

20 (100%)

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