Bmw Pietermaritzburg

This is my complaint email i sent to BMW customer service.

Good day

Firstly I must say how disappointed I am with the service I am receiving from BMW pietermaritzburg. First my car went in for a service at the beginning of May. I was told that my brak Firstly I must say how disappointed I am with the service I am receiving from BMW pietermaritzburg. First my car went in for a service at the beginning of May. I was told that my brakes and disc's needed to be changed. I told then it's fine they can go ahead with the repair. My car was the for a week just to change the brake pads and disc. When I collected my car in the 10th of May and as I was driving home a light came on. I contacted BMW and they told me to bring in the Car in that Sat. It took the guys there almost a week to diagnoise the problem. No one form BMW had the decency to phone me and tell me what was wrong with the car. When i did get ahold of someone they told me the I need to change the VVT motor. They quoted me 31 thousand to change the VVT Motor and the heat exchange. My car was at BMW for 2 weeks with no one telling me a thing. I collected my car from them last Monday and told them to send me an email how much will it cost for me to juts chnage the VVT Motor and till today not one person has phoned me or emailed me reagrdung this quote. When i collected my car my driver's side door had a scratch as I was doing an inspection with 1 of the guys. He told me thar they don't have lights and he will phone me to advise me they way for. Today I 1 and a half weeks later and still not one person has contacted me regarding this scratch. I am totally discussed with the service. I told phoned them yesterday and they advised me that they will get back to me by end of business yesterday and till now nothing. This is utterly unacceptable especially for such a big company like yours. I have noticed with BMW Pietermaritzburg that is you don't drive the latest fancy BMW they don't care about you. They are not helpful at also. 

Please can you look into the scratch on my Car advise me accordingly. I told the guy yesterday that I am going to take the car to my own panel beater and send through the invoice to BMW because I seriously done trust BMW with my car to send it to their own Panel shop.

es and disc's needed to be changed. I told then it's fine they can go ahead with the repair. My car was the for a week just to change the brake pads and disc. When I collected my car in the 10th of May and as I was driving home a light came on. I contacted BMW and they told me to bring in the Car in that Sat. It took the guys there almost a week to diagnoise the problem. No one form BMW had the decency to phone me and tell me what was wrong with the car. When i did get ahold of someone they told me the I need to change the VVT motor. They quoted me 31 thousand to change the VVT Motor and the heat exchange. My car was at BMW for 2 weeks with no one telling me a thing. I collected my car from them last Monday and told them to send me an email how much will it cost for me to juts chnage the VVT Motor and till today not one person has phoned me or emailed me reagrdung this quote. When i collected my car my driver's side door had a scratch as I was doing an inspection with 1 of the guys. He told me thar they don't have lights and he will phone me to advise me they way for. Today I 1 and a half weeks later and still not one person has contacted me regarding this scratch. I am totally discussed with the service. I told phoned them yesterday and they advised me that they will get back to me by end of business yesterday and till now nothing. This is utterly unacceptable especially for such a big company like yours. I have noticed with BMW Pietermaritzburg that is you don't drive the latest fancy BMW they don't care about you. They are not helpful at also. 

Please can you look into the scratch on my Car advise me accordingly. I told the guy yesterday that I am going to take the car to my own panel beater and send through the invoice to BMW because I seriously done trust BMW with my car to send it to their own Panel shop.

Hoping to hear from you soon.