Sad Customer

Dear Sirs

I would like to complain about what abovementioned BMW dealership did to my wife's car. 2015 BMW 118, registration number DY58KMGP. Vehicle was taken in on Tuesday (01/12/2020) and they advised that radiator is faulty, they quoted us and we gave them go ahead to replace the alternator. They then told us they are waiting for a part and repairs will be completed on Wednesday (02/12/2020). We then went to dealership to collect the vehicle. To our surprise when we get home after 28km we heard sound from the front after parking the vehicle. When opening the bonnet vehicle was overheating. We then contact service adviser Isaac and he advised that to bring back the vehicle the following day. I think the dealership are not fair to us as to take vehicle back to their workshop in our expense is unfair as we did pay what was required for them to replace the radiator. Vehicle was not overheating when was taken to BMW for assessment and repairs. My question to the dealership is that, should anything happened to the engine or the vehicle who will cover the cost on this regard. I don’t think it will be fair to us to cover cost as they are the ones who did not do their job properly. We thought to take vehicle to BMW since it is BMW it will be fixed properly, however we now experiencing overheating vehicle. My question to principle officer of the Dealership is that; Is it how you treat all your customers or you choose who to give proper service or which vehicles you paying more attention when repairing.

My wife had to take leave on Wednesday from her work as part was not available and today she had to be late at work because of someone who did not do their job properly. We had to spend to collect the vehicle from dealership yesterday but still our problems seems to be piling up because of incompetent people. Is this fair to customers?

My wife now has to use Uber (additional costs) from their dealership as their lift will make her to be too late to work.

NB: I’m the not the one to advise BMW (The Glen) how to run their business or treat their customers but they need to pull up their socks

I hope before the COB today we’ll get a call from them to advise that our vehicle is ready.

Your Sad customer Celiwe & Erick 071 660 4296 072 328 0763