MR
Mashung R
Active since Mar 2013
13
Reviews
0
Industries
Reviews
13 reviews25 months ago
Bad service
My name is Erick, me and my wife bought tiling materials from Top T Benoni. We realized after tiling that material is too much and decided to take it Back so we can get refund. Indeed i did return 1 box of tile, 2 cements, 2 grout, 1 spacers and 5silver edging. The shop did not have enough cash on Monday 20 May 2024 and gave me half of the money in cash and promised to repay the remaining balance into my bank account with 24hrs. Have contacted the store (22 May 2024) and spoke to Rebecca and she hang up the phone after i explained my story to her. Forgot the name of the guy who was helping me but he explained to me that the order was done by Rebecca and he did contacted her during my presence in the shop and indeed she confirmed I'm very angry and sad about Top T treatment to their customers. After spending almost 3hrs at their shop in Benoni just to return materials on Monday and still waiting for my refund. I don't think will refer someone to Top T Benoni because of their unprofessionalism and poor service to their customers. Sad Customer: Erick & Celiwe; 072 328 0763
0 replies
25 months ago
Pathetic service
Good day My wife bought a bed for R2550.00 from Jaymart on 05/05/2024 but to date we haven't received it. They always promise to deliver but as usual nothing. We've tried calling them on 079 847 6885 but there's no answer. We are very frustrated and sad because of the poor service we receiving from Jaymart. Should we known we not gonna receive what we paid for, we should've look for another service provider and forget about Jaymart. Paymant was made in full with ref number: 5426 Celiwe/ notification number 528645 from Capitec account to thier Capitec Business account. My biggest regret as a husband is to ask my wife to buy bed at Jaymart Urgent help is much needed as we currently in need for bed. Complainer: Erick / Celiwe 072 328 0763
0 replies
27 months ago
Sad customer
Have sent email to Absa debit order requesting assistant with debit order reversal, ref number was provided (C-35800485). Contacted them to do follow which they took long to answer the phone. The agent lady by the name of Kelebogile answered and she was not helpfull as she was very rude. She told me my security questions were escalated to branch to contact me after an hour but still waiting after 3 hours. It came to understanding that Absa agents are not on the the same page as another agent told me a different story from what kelebogile said to me. With this poor customer service they providing to their clients is sad because their slogan says different story about their service. Mr Arrie Rautenbach should make sure his staff is well trained so they can provide excellent service to Absa clients.
1 reply
30 months ago
Poor Service from Game store online
Dear Hello Peter. I'm here by writing this review as we are very sad about what game store did to us. My wife Celiwe bought Gazebo online, order number:1241622239. On the add it shows that delivery will be made in 2 - 5 days which was not done. Order was made some time in november 25th but to date nothing has been received. The courier guy once contacted my wife to say he'll be at the given address in few minutes, my wife Celiwe waited and waited but nothing and no one arrived to deliver the gazebo. I wish Game as employer can train their staff (employees) so they can do their duties accordingly as per their Slogan. At the moment their slogan is not inline with the service they are providing to their clients. What we currently experiencing at the moment is very bad and sad at the same time. I think their warehouse manager is incompetence and obviously this shows that their seniors also don't care how customers are treated. Sad Customers: Celiwe/Erick 071 66 0 4296 / 072 328 0763
2 replies
40 months ago
Incompetent Old Muatual Staff.
I'm writing this complaint on nehalf of my wife aboout 2022 Haval Jolion, which was bumped by Vw Polo. Accident was reported and supporting documents were sent to old mutual for claim. Details of the VW polo driver was given to old mutual, they later advised my wife to pay access and she'll be refunded in the months. Vehicle was taken to Renew It at Bedfordview for repairs on 02 February 2023 and to date vehicle is no completed as old mutual and Renew It are doing back and forth about prices. My wife has to use Taxis to go work because of Incompetent Old Mutual staff and Renew It. Vehicle damaged at the back. Not sure if OM staff are well trained for what they suppose to do or not. My wife has to follow up with them every Day but they not responding. Today 21/02/2023 my wife sent two emails to the lady by the name of Keneilwe Melato but she never responded. I wish Iain Williamson (CEO) can get his staff trained so they can provide proper and excellent service to customers.
0 replies
56 months ago
POOR SERVICE FROM ARAMEX
Dear Sirs My Name is Mashung Erick Rahlagane and wish to provide regarding terrible/poor service i received from Courier company called Aramex. Have shipped the following parcells on 27/10/2021 before 12pm. DBP46757970383 DBP46757970431 DBP46757970372 Only 2 parcel reached destination and all 3 of them were going to the same address. I contacted them which took more than 40 minutes with no answer, hand up and tried to follow up online but there was no joy. My business is now being affected because of this Aramex poor service. My wife warned me about Aramex poor service but i failed to take her advise. Sad/Angry : Poor Service Erick Rahlagane
0 replies
59 months ago
Frustrated Client about the app
Good day I tried login to app on my phone and is telling me my digital service is logged due to unpaid fees and which I don't what fees they referring to. I'm so ****ed off as this was not the first time I get funny messages when trying to login to the app. Now I must go to nearest branch with my ID to resolve the issue with this pandemic. Some of we thought when having app it will save your time to go to the branch and also save us from meeting lot of people to reduce this virus. I wish they can communicate accordingly if there's something wrong with their so called app. How I'm I going to recommend people to use ABSA as myself I receive this kind of service. Their slogan on their web site is not True. I'm considering to change to another bank that knows what they doing not this ABSA and also need to consider closing my kids accounts and move to another bank. I hate it when bank says good things when advertising but again do the opposite to their clients. Sad Erick Rahlagane
1 reply
64 months ago
Poor customer Service/
On Friday 12/03/2021, My fiancee put in claim for 2 damaged tyre to be replaced. Agent at Budget told her to take vehicle to Tiger wheel and tyre and we did so with AA assistance. To our surprise claim took long to be registered as after we sent them email with required documents we have to contact them again to check if they've received as after sending everything they wont revert back to you. Quote was sent by Tiger wheel and tyre and when they approve the claim they wanted us to pay more money than their policy documents was stating. As we understand the attached policy docs we atleast have to pay half price of each tyre. The service they are providing is as opposite as the one they advertise on National TV. How long will customers/clients be treated with dignity by this so called Budget Insurance. My wish is for this nonsense to stop for them to sent us sms and calling us to sell their nonsensical insurance just to make money. We are bread winners also and law abiding citezen of South Africa but to be treated like this is unfair. Who will protect us against this murphias who are taking our money on monthly basis but when is time for them to assist, they giving us absolutely rubbish. My Fiancée's name is Celiwe Nkosi at the moment she does not have transport to work because of Budget Insurance. All news are on State Capture and state are ignoring or forgotten what we going through because of this heartless people doing some get rich quick skim.
2 replies
67 months ago
Sad Customer
Dear Sirs I would like to complain about what abovementioned BMW dealership did to my wife's car. 2015 BMW 118, registration number DY58KMGP. Vehicle was taken in on Tuesday (01/12/2020) and they advised that radiator is faulty, they quoted us and we gave them go ahead to replace the alternator. They then told us they are waiting for a part and repairs will be completed on Wednesday (02/12/2020). We then went to dealership to collect the vehicle. To our surprise when we get home after 28km we heard sound from the front after parking the vehicle. When opening the bonnet vehicle was overheating. We then contact service adviser Isaac and he advised that to bring back the vehicle the following day. I think the dealership are not fair to us as to take vehicle back to their workshop in our expense is unfair as we did pay what was required for them to replace the radiator. Vehicle was not overheating when was taken to BMW for assessment and repairs. My question to the dealership is that, should anything happened to the engine or the vehicle who will cover the cost on this regard. I don’t think it will be fair to us to cover cost as they are the ones who did not do their job properly. We thought to take vehicle to BMW since it is BMW it will be fixed properly, however we now experiencing overheating vehicle. My question to principle officer of the Dealership is that; Is it how you treat all your customers or you choose who to give proper service or which vehicles you paying more attention when repairing. My wife had to take leave on Wednesday from her work as part was not available and today she had to be late at work because of someone who did not do their job properly. We had to spend to collect the vehicle from dealership yesterday but still our problems seems to be piling up because of incompetent people. Is this fair to customers? My wife now has to use Uber (additional costs) from their dealership as their lift will make her to be too late to work. NB: I’m the not the one to advise BMW (The Glen) how to run their business or treat their customers but they need to pull up their socks I hope before the COB today we’ll get a call from them to advise that our vehicle is ready. Your Sad customer Celiwe & Erick 071 660 4296 072 328 0763
0 replies
69 months ago
Complain about insurance claim
Hi All My name is Erick and i'm writing this complain about claim number 1598384936158 that was lodged by my fiancée for tablet that was bought for my son in December 2019. The tablet is damaged and we went to HI-fi corperation at Carnival Mall to notify them as insurance was paid when we were buying 2 Lenovo tablets. Claim was lodged by my fiancee Celiwe Nkosi Id: 8105060415089 in 21/08/2020 and to date we did not receive any feedback from abovementioned insurance. When we sent follow up emails, we get automatic reply that they'll attend to our claim soon as your email has been forwarded to claim officer. All required documents and information required were sent to them but their responds is the same. We now feel that Hi-Fi did not provide us with reliable insurance as they not updating us with anything. Should we knew that the Abacus Insurance Limited company is not reliable we wouldn't proceed with the purchase and insuring the gadgets with them. Abacus Insurance Limited should do the right thing to contact me on 0723280763 or Fiancee on 0716604296 to process our claim or tell us if it was a waste of time and money to do business with them. I think Abacus Insurance Limited is just the scam to make quick money though other people are suffering. Abacus Insurance Limited can i get feedback on abovementioned claim PLEASE. Regards Erick Rahlagane Celiwe Nkosi
1 reply
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