BMW - THE GLEN
Unclaimed Business
|0 Reviews (last 12 months)|This business does not respond to reviews
BMW - THE GLEN
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Rashaad R
1 reviews | Active since Jan 2020
29 Nov 2024, 11:12
Amazing service from Carike Calitz
I would like to thank Carike Calitz for her amazing service, she is the best service advisor I've ever dealt with, she kept me updated with everything plus she gave me a nice discount as well ☺️ Hope you get rewarded for the outstanding service you provide your customers with. Keep it up ☺️
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Rashaad R
1 reviews | Active since Jan 2020
29 Nov 2024, 11:12
Amazing service from Carike Calitz
I would like to thank Carike Calitz for her amazing service, she is the best service advisor I've ever dealt with, she kept me updated with everything plus she gave me a nice discount as well ☺️ Hope you get rewarded for the outstanding service you provide your customers with. Keep it up ☺️
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Moose B
1 reviews | Active since Jan 2020
13 Jul 2022, 10:49
Shocking mistreatment & damage to my car!
Shocking mistreatment of my car! Absolute reckless and carelessness when cleaning my car (car was still dirty with streaks all over it!). My car smells like someone smoked in it and there was ash on my steering wheel! I DON'T SMOKE! They were so careless that they jammed my USB cable in the seat damaging it , it was clearly done with force! I'm concerned that the major service performed on my 4 series was now done correctly and professionally?! I go out of my way to look after my car only for the employees at BMW the Glen to disregard my car and treat it as they deem fit, WITH UTTER DISREGARD! If you value your vehicle at all, DO NOT SEND IT FOR A SERVICE HERE!!!!
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Moose B
1 reviews | Active since Jan 2020
13 Jul 2022, 10:49
Shocking mistreatment & damage to my car!
Shocking mistreatment of my car! Absolute reckless and carelessness when cleaning my car (car was still dirty with streaks all over it!). My car smells like someone smoked in it and there was ash on my steering wheel! I DON'T SMOKE! They were so careless that they jammed my USB cable in the seat damaging it , it was clearly done with force! I'm concerned that the major service performed on my 4 series was now done correctly and professionally?! I go out of my way to look after my car only for the employees at BMW the Glen to disregard my car and treat it as they deem fit, WITH UTTER DISREGARD! If you value your vehicle at all, DO NOT SEND IT FOR A SERVICE HERE!!!!
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Annonymous M
1 reviews | Active since Jan 2020
21 May 2021, 14:31
Greatest customer service
Sibusiso Shongwe thank you very much for the greatest service and educating me about my car. I drove 30 KM away from my house to go to the Glen BMW for service because he made me feel my car is safe with them, there so many BMW branches close to my house . Sibusiso is a great asset to BMW and please keep on doing the greatest work. Thank you once again
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Annonymous M
1 reviews | Active since Jan 2020
21 May 2021, 14:31
Greatest customer service
Sibusiso Shongwe thank you very much for the greatest service and educating me about my car. I drove 30 KM away from my house to go to the Glen BMW for service because he made me feel my car is safe with them, there so many BMW branches close to my house . Sibusiso is a great asset to BMW and please keep on doing the greatest work. Thank you once again
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Mashung R
1 reviews | Active since Jan 2020
3 Dec 2020, 06:35
Sad Customer
Dear Sirs I would like to complain about what abovementioned BMW dealership did to my wife's car. 2015 BMW 118, registration number DY58KMGP. Vehicle was taken in on Tuesday (01/12/2020) and they advised that radiator is faulty, they quoted us and we gave them go ahead to replace the alternator. They then told us they are waiting for a part and repairs will be completed on Wednesday (02/12/2020). We then went to dealership to collect the vehicle. To our surprise when we get home after 28km we heard sound from the front after parking the vehicle. When opening the bonnet vehicle was overheating. We then contact service adviser Isaac and he advised that to bring back the vehicle the following day. I think the dealership are not fair to us as to take vehicle back to their workshop in our expense is unfair as we did pay what was required for them to replace the radiator. Vehicle was not overheating when was taken to BMW for assessment and repairs. My question to the dealership is that, should anything happened to the engine or the vehicle who will cover the cost on this regard. I don’t think it will be fair to us to cover cost as they are the ones who did not do their job properly. We thought to take vehicle to BMW since it is BMW it will be fixed properly, however we now experiencing overheating vehicle. My question to principle officer of the Dealership is that; Is it how you treat all your customers or you choose who to give proper service or which vehicles you paying more attention when repairing. My wife had to take leave on Wednesday from her work as part was not available and today she had to be late at work because of someone who did not do their job properly. We had to spend to collect the vehicle from dealership yesterday but still our problems seems to be piling up because of incompetent people. Is this fair to customers? My wife now has to use Uber (additional costs) from their dealership as their lift will make her to be too late to work. NB: I’m the not the one to advise BMW (The Glen) how to run their business or treat their customers but they need to pull up their socks I hope before the COB today we’ll get a call from them to advise that our vehicle is ready. Your Sad customer Celiwe & Erick 071 660 4296 072 328 0763
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Mashung R
1 reviews | Active since Jan 2020
3 Dec 2020, 06:35
Sad Customer
Dear Sirs I would like to complain about what abovementioned BMW dealership did to my wife's car. 2015 BMW 118, registration number DY58KMGP. Vehicle was taken in on Tuesday (01/12/2020) and they advised that radiator is faulty, they quoted us and we gave them go ahead to replace the alternator. They then told us they are waiting for a part and repairs will be completed on Wednesday (02/12/2020). We then went to dealership to collect the vehicle. To our surprise when we get home after 28km we heard sound from the front after parking the vehicle. When opening the bonnet vehicle was overheating. We then contact service adviser Isaac and he advised that to bring back the vehicle the following day. I think the dealership are not fair to us as to take vehicle back to their workshop in our expense is unfair as we did pay what was required for them to replace the radiator. Vehicle was not overheating when was taken to BMW for assessment and repairs. My question to the dealership is that, should anything happened to the engine or the vehicle who will cover the cost on this regard. I don’t think it will be fair to us to cover cost as they are the ones who did not do their job properly. We thought to take vehicle to BMW since it is BMW it will be fixed properly, however we now experiencing overheating vehicle. My question to principle officer of the Dealership is that; Is it how you treat all your customers or you choose who to give proper service or which vehicles you paying more attention when repairing. My wife had to take leave on Wednesday from her work as part was not available and today she had to be late at work because of someone who did not do their job properly. We had to spend to collect the vehicle from dealership yesterday but still our problems seems to be piling up because of incompetent people. Is this fair to customers? My wife now has to use Uber (additional costs) from their dealership as their lift will make her to be too late to work. NB: I’m the not the one to advise BMW (The Glen) how to run their business or treat their customers but they need to pull up their socks I hope before the COB today we’ll get a call from them to advise that our vehicle is ready. Your Sad customer Celiwe & Erick 071 660 4296 072 328 0763
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KESHNI N
1 reviews | Active since Jan 2020
12 Sept 2019, 09:25
VERY VERY POOR SERVICE .WORST EVER !
BMW THE GLEN - dented my car when it for a service .Nobody bothered to even tell me about it .After they admitted it was them ...there was no follow up from them .I had to call ,no luck..nobody available ..... until escalated to Customer Services BmW .I would not even buy another BmW after this experience .
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KESHNI N
1 reviews | Active since Jan 2020
12 Sept 2019, 09:25
VERY VERY POOR SERVICE .WORST EVER !
BMW THE GLEN - dented my car when it for a service .Nobody bothered to even tell me about it .After they admitted it was them ...there was no follow up from them .I had to call ,no luck..nobody available ..... until escalated to Customer Services BmW .I would not even buy another BmW after this experience .
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