Bad service at BMW Zambesi

I took my car to be checked at BMW zambezi 03 September 2022. I struggle with the appointment after I explained drive train sign on my 116i since last week until I was give an appointment on the 3rd. My car was drivable and I did not experience any clutch problems. The only problem was the drive train sign and the whole of last week I was driving my car gently.

Upon arrival on the 3rd, I was assisted by Robert and he told me that they will check my car and let me know the problem and cost. He came back to me around 13:00 with a quote of 4100.00 and that the clutch plate is faulty. He was not convinced himself that the car will be fine on time and that the problem was clutch. . I could hear his tone of voice and I suspect my car will not be ready earlier and more quote is coming. I requested the amount of 41000 to be negotiated and Robert was happy to do that and promised to get back to me.

Around 15:00 he still did not get back to me until I called around 15:30 frustrated about transport. Surprisingly, Robert was test driving another car when I called him and did not make prior arrangements for transport. I had to pick up my 3 years old at creche after work. The driver was then sent to pick me up after I had pleaded with him and he arrived after 16:00.

Upon my arrival at BMW Zambesi I was given a quote of 35000. I paid 30000 and while I was explaining my transport issues Robert was leaving me behind and did not care. This is not the first time I receive bad service and Zambesi remain my only option to serve my car since I stay close by.

Without my car it means my daughter will not attend creche until I get my car and I will have to travel from Montana to Groenkloof (my work place) in the morning, I also have a family wedding over the weekend and have to pick up my attire and my daughters wedding gown. My son also has matric dance and I still have to pick up his suit. I have other logistics I.e hair for everyone.

I have no cash on me so it means I have to start by walking to the ATM which is a bit far from where I stay. There is no bread in my house so I’m in a worse situation right now.

BMW Zambesi don’t practice what they preach on their papers, there is no classic experience and they do not go extra mile for their client. All they care about is money.

I will certainly not recommend anyone to use their services. The service is very bad at BMW Zambesi, especially for a single black parent like myself.