BMW Zambezi mechanic is a charlatan.

BMW Zambezi mechanic is a charlatan, service your car with them at your own risk. I know them of very poor customer service and “good “ at providing low-quality repair while charging executive prices.

First week of May 2024 my car just shut down, I towed it to BMW Zambezi and my car was supposedly “DIAGNOSED”. As a result alternator and other related components were repaired. I fetched my car on 8 August 2024 because the mechanic claimed it was diagnosed, problem was identified, fixed and test drive.

On 12 August 2024, few days after I fetched my car I encountered further issues, and the cooling system had to be replaced ( after the mechanic claimed the car was diagnosed). In total I payed R66000.00 for both repairs. On 8 October 2024, the car unexpectedly switched off while showing a sign for the automatic start/stop function, followed by a “drive train” warning. This is happening exactly after 8 weeks of measure repairs where the mechanic claimed everything was checked and fixed.

The car drivers to and from the orchards to wonderboom 5 days a week, that is 62 KM per day and never drove long distances.

Now I sent an email to Fatima and she did not even bother to respond to the email. When I called she claimed she did not remember me. There is no way she can’t remember me because I have 11 year of service at BMW service. By the way every time I interact with any of the service advisors I experience a very high level of unprofessional service, lately I even asked that the the service advisor, Robert stop providing service to me because he knows nothing about cars but he is an advisor.

I’m even thinking of changing car brand because wow, BMW Zambezi was the closest workshop for me but the level of incompetence, low-quality car service, lack of customer service and high price charged bud zero delivery is too much.

Hellopeter is my only hope to expose BMW Zambezi because I took them to the ombudsmen years back after their mechanic negligently drove my car with jumpers on it and broke my bonnet. The ombudsman and the Appeal cited with them alleging that it was okay to break my bonnet and not replace it. At that time my car was not too old and had bought it brand new.