BMW Zambezi Theft Of Catalic Converter On My Car

Good morning

My name is Boikanyo Motsumi (ID no: 9211025477088 / Contact: 0782955408) and am the owner of a 2018 BMW 320i F30 with the registration number HL78GJGP.

Am writing with a concern after I have been made aware that the Catalic Converter on my vehicle had been tempered with. I had an accident on the 29th of September 2021 and Absa Idirect (Insurance at the time - Claim number: 4114044) instructed me to take the car to Zambezi ARC (BMW Branch) for assessment. I personally drove the car there on the 1st October 2021 and the was no problem with the car sound and the car was assessed declared w/off then transported to SMD in Pretoria West on the 13th October 2021.

At SMD when I went to check on the car on the 25/10/2021 some parts were removed (Airbag and the left rear mirror on the driver's door) which were later replaced.

I fetched the car on the 26/11/2022 to a storage I organized at Pretoria East and drove the car there myself and there was a change in the sound of the car of which I thought is because the car has been stationary for some time at SMD without the engine running but I made sure I periodically go start it while it is kept at the storage in Pretoria East but the sound remained.

I went to Pretoria East Storage on the 13/01/2022 for the initial assessment of the car by Keycon Services to get the car fixed and they made me aware that the Catalic Converter and/or Powder Inside Catalic Converter removed hence the change in sound and went back to fetch the car on 20th/01/2022 to their Center where the car was to be fixed on the doors (Panelbeating).

The accident did not affect the catalic Converter and worse part even welding is visible. I most believe this was done at Zambezi ARC because as they removed some parts before. A guy by the name Paul de Sousa Goncalves was the one responsible for this and promised telephonically to replace it but now has been relieved of His duties and now am left all alone with this matter to deal with.

Am really disappointed in this as it is theft and unprofessionalism of note.